Area Event Manager
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
About Loews Royal Pacific Resort
Join the ohana at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every rolefrom Guest Services to Finance, Culinary to IToffers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What Were Looking For: Loews Hotels & Co is seeking an Area Event Manager to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms only event business at multiple locations. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. The Area Event Manager partners with all hotel operating departments to ensure all group related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.
Who You Are: Creative solution seeker that exercises flexibility to determine best outcomes
Effective communicator, leading all interactions with empathy and professionalism
Forward thinker with an analytical approach to drive positive progress
Detail-oriented while maintaining a big picture focus
Masterful time manager, skilled in balancing multiple projects and deadlines
What Youll Be Doing: Review all assigned group files including contracts and addenda for accuracy.
Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
Build client relationships through maintenance of consistent, professional communication and support
Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
Prepare impactful group resumes containing all relevant event information needed for successful operational execution
Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
Accurately forecast and report out on group food and beverage spend
Oversee group room block performance, and report out on rooms utilization
Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
Other duties as assigned
Your Experience Includes: Minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
Knowledge of hotel operational departments
Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Delphi experience preferred; Diagramming software experience preferred
Must be able to work a flexible schedule, including weekends and holidays, as needed
What We Offer: This is a bonus eligible position
Competitive health & wellness benefits, 401(K) & company match
Paid Sick Days, Vacation, and Holidays
Training & Development opportunities, career growth
Tuition Reimbursement
Employee Hotel Rates
Other discounts and more
Reports to: Director of Meetings & Events