Driving Reliability Through Expert Field Support. MEPPI's
Service Center Division (SCD) is seeking a proactive and technically skilled
Applications Engineer II to support field service engineering activities including product upgrades, retrofits, and technical support for assigned product families. This role collaborates closely with equipment divisions and customers to ensure excellence in service delivery and engineering performance.
What You'll Do: - Perform engineering activities in support of field service, including upgrades and retrofit opportunities for assigned product lines.
- Review RFQ, quotation, and order documents to ensure accuracy and compliance with customer technical requirements.
- Prepare Service Bills of Materials (BOMs) aligned with customer specifications.
- Provide technical support for field sales on product upgrades and refit projects.
- Participate in and lead site walkthroughs, offering technical expertise and insight.
- Serve as a technical liaison between product divisions, OEMs, and customers regarding product applications, field issues, and communication.
- Support resolution of customer technical questions and application concerns, including preparing customer letters and technical documentation.
- Document customer design requests and communicate them to equipment divisions for potential improvements and upgrades.
- Guide the development of customer-specific drawings, field rework instructions, and installation/testing guidelines.
- Collaborate with Parts Specialists to create spare part packages and upgrade kits.
- Assist in developing technical training materials and field service documentation.
- Promote a positive and professional image of the SCD through collaboration with other departments and vendors.
What You Bring: - Education:
- Bachelor's degree in Electrical or Mechanical Engineering.
- Experience:
- 3-5 years in a design, application, or field engineering role-or equivalent combination of education and experience.
- Skills & Knowledge:
- Advanced knowledge of assigned product families.
- Strong interpersonal, communication, and presentation skills for interaction with customers, employees, and suppliers.
- Ability to work effectively on multiple projects in a collaborative team environment.
- Proficiency in reading, understanding, and creating technical drawings and material.
- Strong analytical and problem-solving abilities.
- Advanced computer proficiency, especially in Microsoft Office, CAD software, and ERP/MRP systems.
What's in It for You? - Comprehensive Health Coverage: We've got you covered. MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
- Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
- Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
- Career Development: We're invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
- Exclusive Employee Discounts: Being part of the MEPPI family comes with perks. Enjoy profit sharing and free access to our 24/7 fitness center in Warrendale, PA. You also have access to MEPPI's Wellness Program, which supports employees and their families on their path toward health and harmony-and much more.
Why MEPPI? At MEPPI, you're not just another team member-you're part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we're a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that's driving the future of transportation and energy solutions.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.