Applications Engineer I - Business Unit Universal Instruments is a global leader in the design and manufacture of advanced automation assembly equipment. Our solutions are used to build some of today's most advanced electronic products. Universal Instruments is a cost effective enabler of the fast-moving electronics industry road map. From cell phones, tablets or advanced computing platforms, 5G infrastructure, internet of things, cloud computing and storage as well as wearable's, sensors, MEMS, industrial, automotive, military and medical applications, our innovative solutions play an integral role in driving the future of technology.
Summary: This position seeks to gain experience providing application engineering support to our customer base, sales organization and the Business Unit product team, as well as understand our customer's existing and evolving technical application needs. This role will grow to apply and adapt UIBU products to satisfy those needs. Provides support both before and after the sale, and supports all issues with and through company technical resources to insure accurate, detailed understanding and timely resolution of customer requirements.
Principal Accountabilities: - Reviews customer's products, processes against the possible UIBU solution approaches and identifies projected savings based upon use of proposed equipment.
- Works with Sr. Applications Engineers to engage sales and customers on pre-sale or post-sale product and process application issues; With the customer, evaluates feasibility and alternatives.
- This role will learn to evaluate priority of requested product applications/modifications, as they relate to customer expectations and timing, as well as product team resource availability.
- Assists Sales with technical customer presentations, and customer acceptance criteria.
- Participating with the engineering review team to determine if requested product applications or modifications are feasible; If so, drives sales to enter RFQ. If not, responds to customer and sales person with alternatives.
- Learning to develop quotations, including development time, cost and schedule.
- Assists Sr. Engineering with justification of product applications/modifications quotations to the customer.
- Participates in developing solutions working with the design teams and work with supply chain to procure the materials necessary to manufacture applications tooling.
- Assembles and test applications tooling and integrates into base machines.
- Supports installation to ensure machines and equipment are installed and function to customer specifications.
- Participates in trade shows and technical seminars to enhance Universal's reputation for product capability.
Minimum Requirements: - Bachelor's Degree in a technical discipline and 0-2 years of experience within capital goods, preferably sale or support of automated assembly or test solutions.
- Experience with design tools such as SolidWorks and PTC CREO is preferred
- Ability to complete solutions line drawings for field sales / customers.
- Automation equipment programming, and debugging aptitude is preferred.
- MS Office Suite proficiency is expected.
Responsibility for Quality Procedures or Direct Product Quality:- Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.
Physical Demands: - Requires the ability to use a computer on a frequent basis.
- Position requires the ability to understand and interpret detailed documents and drawings.
- Must be able to communicate clearly with fellow colleagues and in giving presentations.
- Ability to travel to customer sites or technical conferences approximately 25% of the time.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. "Green Card Holder"), Political Asylee, or Refugee.
Universal Instruments is an EOE/M/F/Vet/Disabled employer.
Target Annual Base Salary: $70,000 - 75,000 + Robust Benefits