JOB DESCRIPTION:
Responsible For: (but not limited to) - Troubleshoot production issues in all tiers of application.
- Implement ITIL best practices, resulting in quicker more accurate service to the customers.
- Manage deliverables for critical applications by working with Business users and understand the IT/business SLA's.
- Troubleshoot Major Incidents, involving and engaging all necessary teams, create postmortems, and ensure closure of incident.
- Debugging and troubleshooting the application code with proper headers and payloads.
- Respond to user issues, working with the Development team or external support teams for the resolution.
- Perform ITIL Problem management process activities to remediate chronic problems.
- Contribute to and maintain support knowledge base.
- Monitor system for possible issues, performing system health checks as required
- Work closely with development & IT infrastructure teams to incorporate checklist and validate the steps as part of maintenance activity
- Monitor and support production applications and environments
- Document and maintain installation and operations procedures.
- Participate in deployment and configuration management activities.
- Coach and manage teams as applicable.
- Research issues to ensure service level agreements are met, and research application, data, and database related issues.
- Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
- Participate in the 24x7 support coverage as needed and on-call rotation
Desirable/ Preferred: (but not limited to) - Understanding of ITIL and ITSM frameworks.
- Understanding of the software delivery lifecycle.
- Understanding of Mirth and Epic systems.
- Knowledge about application and web systems is mandatory.
- Adept in the development of automated tools, systems, and services in multiple technology domains with excellent debugging and trouble shooting skills.
- Exposure to monitoring tool such as Splunk and System Pulse.
- Exposure to health care and Retail domain.
- Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
- Strong business acumen, communication and presentation skills.
Tools and Technology Skillset: (but not limited to) - Service Now Incident Management, Problem Management, Change Management and Knowledge Management.
- C , .Net and Visual Studio
- ASP.Net
- ADO.NET
- Entity Framework
- WCF/Web Services
- Web API
- SOAP and REST
- MS SQL Server, LINQ
- Epic and Clarity DB
- XML/XSLT
- SVN
- Putty
- SFTP
- Windows Servers/IIS
Education & Preferred Qualifications(but not limited to) - Bachelor's degree in Computer Science & Engineering or in related field.
- 6+ years of Production and Development support.
- 5+ years of Client facing experience in Healthcare Domain.
Required Skills : application support in .Net environmentsPotential for remote, longterm
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :Potential for remote, longterm
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :Yes
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship :Yes
Interview times set :Yes
Type of project :
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