Application Support IT Engineer II

Salary: $93,760.58 - $137,385.25 Annually

Location : Mesa, AZ

Job Type: Full Time

Job Number: 15424

Department: (H155)Innovation and Technology

Opening Date: 12/20/2024

Closing Date: Continuous

Description/Duties

First review of applications will be Monday, December 30, 2024, and weekly thereafter.

The City of Mesa's Department of Innovation and Technology is hiring an IT Application Support Engineer II that will support our collaboration efforts. The IT Application Support Engineer II will provide day-to-day application support as part of a team responsible for supporting a variety of business-critical enterprise level applications and may also work on report design and development. This position performs complex diagnostics and troubleshooting in support of designated applications, participates in the installation and configuration of applications, and assists with application and server patching and upgrades.

The IT Application Support Engineer II may also participate in the implementation of changes to collaboration systems, from request for change or project initiation through to deployment and review, and ongoing support. The position provides input into technical designs for a variety of projects; takes responsibility for completing tasks, focusing on requirements and planning to meet client needs. The IT Engineer II will identify, advise, and recommend technical solutions based on experience and industry knowledge. Employees in this class are required to participate in team oncall support, 24 hours a day, seven days a week. This class is FLSA exempt-computer professional. (Part-time employees in this class are FLSA nonexempt.)

The ideal candidate will have familiarity and experience with application support including Microsoft 365 applications, SharePoint site collection administration and customization, PowerShell, XML, SQL stored procedures and SQL report development; have the ability to understand business processes and assist customers with application implementations, integrations and support; be proficient with written and verbal communications, customer service, teamwork, project and technical leadership, report writing, and developing and maintaining technical documentation; be proficient in reading, writing, analyzing, and manipulating data; experience supporting Microsoft Teams, PowerApps, PowerBI, and Exchange is a plus.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements

Employee Values:All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Computer Science or a related field, such as Engineering or Geography (by assignment). Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support.
Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and the Federal Bureau of Investigation prior to commencing employment with the City of Mesa.
Link to Job Description

A is linked here.

01

How many years of work experience do you have supporting critical line of business applications? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

02

How many years of work experience do you have supporting Office 365 applications? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

03

How many years of work experience do you have with Microsoft SharePoint? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

04

How many years of work experience do you have with Microsoft PowerBI? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

05

How many years of work experience do you have with Microsoft PowerApps? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

06

How many years of work experience do you have with Powershell or other scripting languages? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

07

How many years or work experience do you have reading and creating XML files? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

08

How many years of work experience do you have with SQL and SQL Server Management Studio? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

09

How many years of work experience do you have with Microsoft SQL Server Reporting Service (SSRS)? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

10

Do you have work experience managing and maintaining servers (Window server administration, patch management, etc.)? Please detail your experience on your application.

• Yes
• No

11

How many years of work experience do you have with batch automation tools? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

12

How many years of work experience do you have with Microsoft Access database development? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

13

Do you have experience working as an administrator with Microsoft Exchange?

• Yes
• No

Required Question