Application Support

Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests
• Provide support for complex or specialized application or infrastructure tasks, incidents, changes and requests.
• Good communication skills (oral and written)
• Attention to detail
• Ability to multi-task
• Knowledge and use of ticketing systems
• Knowledge with: - Unix/Linux - Cloud services (Amazon)
• Proficiency in running incident calls with up to 25 people.
• Managing incident data using tools like SharePoint, Confluence.
• Experience in managing Helpline numbers.
• Experience troubleshooting and managing triage calls with cross-functional teams.
• Use of Office products including Excel, Word, Outlook)
• Performs and manages production support tasks and activities which requires IT expertise and knowledge of business processes, general application and infrastructure support.
• Manage and triage and resolve incidents utilizing knowledge articles as well as prior knowledge and experience with the systems
• Executing changes based on change information or knowledge base instructions
• Responding to IT service request according to written instructions but may also rely on their experience to resolve issues.
• Monitor and execute production processing per requests or runbooks.
• Perform eyes on glass monitoring of systems and applications and proactively look for alerts or potential issues.
• Responsible for communicating, coordinating and working with other groups and ensuring the availability of the production environment.
• Manage troubleshooting calls with cross functional teams
• Lead and manage triage efforts for incidents that have potential for business impact, including performing analysis of other activities in the environment that could be
Contacts

AR

Arvinda R

Hiring Manager

GP

G Rajender Prasad

Primary Recruiter

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