What are you going to do? In this role you will be providing remote and on-site support for Voortman USA, resolving technical issues, maintaining customer records, and delivering regular reports.
- Respond to a high volume of inbound calls from customers and field staff requesting technical support.
- Troubleshoot and analyze issues to identify root causes and implement effective solutions for both Voortman and third-party applications.
- Prioritize and manage service delivery by actively listening to customer concerns and providing clear, practical guidance.
- Monitor, respond to, and archive incoming emails in a timely manner.
- Deliver remote support using web-based tools (e.g., TeamViewer, Microsoft Teams).
- Create, update, and distribute regular status reports and documentation.
- Maintain accurate and up-to-date customer records within the SAP system.
- Prepare and submit weekly activity and support reports.
- Conduct regular customer meetings and occasional on-site visits to assess needs, resolve issues, and deliver tailored support.
- Communicate customer feedback to internal teams to aid in product development and improvement.
- Perform other related duties as assigned by management.
We ask - High school diploma or equivalent required.
- Valid driver's license, passport, and ability to travel internationally.
- Knowledge and/or experience with 2D & 3D CAD/CAM software.
- Familiarity with DSTV files and G code.
- PLC knowledge is an asset.
- Willingness to travel for training, including international locations.
- Experience with machine tooling and operation is a plus.
- Familiarity with software such as Sigmanest, Tekla Structures, and AutoCAD is advantageous.
We offer - 401(k)
- 401(k) matching
- Dental insurance
- Expense account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
About Voortman With more than 70 colleagues in Fresno and Monee, we serve customers across North, Central, and South America. As a Voortman location, we are part of an international organization with 750 employees and headquarters in the Netherlands. We design and build advanced CNC steel processing machines, develop solution-driven software, and provide outstanding local customer service; a unique combination that sets us apart as a trusted partner.