Application Support

Job title: Support Lead
Work location: MUST be local to Chicago,
Work hours: 8am - 5pm CST
Hybrid work schedule: Onsite (Tuesdays and Wednesdays), schedule could change, as needed

Project Overview: The Enterprise BI & Analytics team is looking for an Application Support team member with solid technical skills to provide Level 3 support for our Cognos BI applications.

Team: Enterprise BI & Analytics
Role: L3 Application Support (Cognos)
Area: Cash & Corporate Services Technology

Contractor's Role:

In this position you will interact with business partners as well as other technology teams and use a wide range of tools and technologies to analyze and resolve complex issues.

The role requires good communication skills, a problem-solving focus and attention to detail to provide high quality solutions in a fast-paced environment. The ability to work independently and prioritize deliverables will be key to success.

Qualifications (Must Have's):

• Solid IBM Cognos Analytics skills (Framework Manager, Transformer, Data Modeling, Reports, Dashboards, etc.)

• Solid SQL skills (Oracle, .)

• Experience with or exposure to other BI tools and applications (such as Planning Analytics, PowerBI) is a plus

• Job scheduling (BMC Control-M)

• Experience with or use of scripting (DOS/batch, PowerShell)

• Experience in incident Management, understanding of ticket workflows and use of escalation. Experience with ServiceNow application.

• Experience with agile delivery tools and methodologies (Azure or other)

• Prior experience with Northern Trust is a plus

Soft skills - Nice to Have:

• Excellent communication and writing

• Time management and prioritization

• Problem solving and analytical skills

Tasks & Responsibilities:

• Resolve complex production issues in an expedient manner; independently or in collaboration with others

• Perform root cause analysis and devise, test, and implement solutions

• Collaborate and coordinate work with other team members and teams (Infrastructure, ETL, Data, etc.) to meet deliverables and deadlines

• Identify recurring issues and requests and propose solutions to address them or enhance efficiency

• Identify opportunities for process automation and assist in implementation

• Document procedures so that work can be handed over to Level 1 and 2 Application Support

• Assist in development, testing, and other Enterprise BI & Analytics team activities and projects as needed

Required Skills : Word
Basic Qualification :
Additional Skills :
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship No
Interview times set No
Type of project :Other Project Type
Master Job Title :VMS Access Entry
Branch Code :Chicago