Application Support Engineer

Nashville, Tennessee

 Omni Inclusive
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Responsibilities:
  • Incident Management: Troubleshoot, investigate, triage and coordinating incidents with stakeholders.
  • Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurring issue wit a permanent fix.
  • Autosys Batch Monitoring: Providing daily batch support and generate status reports.
  • Environment patching management: Supporting infra patch upgrade, coordinate post patching checks and taking QA checkouts for signoffs.
  • Middleware certificate managements: Support and coordinate b/w RLC and app team for renewal of certificate. Post certificate renewal take signoff from stakeholders.
  • Environment monitoring:
  • AppDynamics- To monitor server
  • Configure alerts and policies for proactive monitoring.
  • Database health monitoring.
  • Daily and Weekly incident and environment downtime reporting.
Skills:
  • 7+ years of experience required on relevant field with handling a team.
  • Proficient knowledge on Unix complex command and shell scripting.
  • Working knowledge on Autosys tool, Informatica and Cloudera.
  • Middleware knowledge- Application servers, Web servers (Tomcat), MQ and Kafka.
  • Web development and API knowledge.
  • Hand on experience on Azure monitoring tools, AppDynamics, Splunk, Grafana.
  • Good knowledge on Oracle (SQL/PLSQL).
  • Good knowledge on HTTP, SSH and FTP.
  • Understand of JAVA based applications.
  • Excellent communication and email writing skills.
Date Posted: 05 May 2025
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