Job Summary
American Trust Custody is looking for an experienced Application Support Analyst to join the Trust & Custody Tech Ops team. The Application Support Analyst is part of the Tech Ops, Application Development team, and will be responsible for technical operations, troubleshooting, and supporting TNS, the Trust & Custody custom application. This position will work closely with the product development and IT Infrastructure teams and serve as a point of contact for day-to-day operations with internal and external partners.
Location: Pittsburgh, PA working in a hybrid capacity
Responsibilities:
- Design, develop, unit test, and implement solutions to application bug fixes in accordance with established standards.
- Perform peer-to-peer code reviews as needed.
- Identify opportunities to improve existing programs to prevent recurring incidents and to improve processes.
- Troubleshoot and resolve incidents.
- Investigate and resolve data related issues.
- Document incident resolution and develop knowledge base documentation.
- Participate in on-call support rotation.
- Provide excellent customer service through direct and indirect support to employees and customers.
- Various other daily, weekly, monthly, quarterly, and annual tasks as assigned.
Skills/Abilities:
- 3-5 years' experience as a Software Developer, Software Engineer, or similar role.
- Bachelor's Degree in Computer Science, Computer Information Systems, or related field. In lieu of degree, relevant experience will be considered.
- Knowledge and proficiency in .NET (VB and C ).
- SQL Server
- ASP.NET
- REST API
- Docker
- Kubernetes
- Grafana Observability Tools experience a plus
- Full Stack experience a plus.
- Cystal Resports
- Azure DevOps experience a plus
- Ability to learn quickly in a fast-paced environment
- Detail oriented
- Logical and analytical skills
- Good organizational and time management skills
- Excellent written and verbal communication skills
- Ability to work independently
- Financial Industry experience a plus
Who We Are:
EdgeCo Holdings is made up of several affiliated financial services companies, including AmericanTCS Holdings and NewEdge Capital Group. For over four decades, the EdgeCo companies have provided a suite of technology and support services to financial intermediaries and their clients, including full-service retirement plan administration, wealth management, brokerage, advisory, and trust and custody solutions.
AmericanTCS was built by a dedication to innovation, integrity, and desire to help people achieve a successful financial outcome. AmericanTCS is comprised of several subsidiary companies, divisions, and brands, including American Trust Custody, American Trust Retirement, American Trust Wealth, American Technology Automation (Pension Pro and Hub+), and FiduciaryxChange. Together, they provide industry-leading financial services to the American workforce with the mission to create financial security for all Americans. Currently, AmericanTCS has over $600 billion assets and supports over 425K retirement plans.
What We Offer:
Compensation will be comprised of a base salary and an opportunity to qualify for bonus(es) or commissions. EdgeCo Holdings' benefit package includes health, dental, vision, short-term disability, long-term disability, life insurance, PTO and 401(k) match (after applicable waiting periods).
Applications will be accepted on an ongoing basis.