This position offers an opportunity to play a crucial role in maintaining and improving enterprise applications while collaborating with various business units. If you're a proactive problem solver with a passion for optimizing business systems, we encourage you to apply.
Key Responsibilities
Application Support:
- Serve as the first point of contact for troubleshooting and resolving issues related to ERP, MES, SCE, CPQ, and other core enterprise applications.
- Collaborate with end-users to diagnose and address functional and technical concerns efficiently.
- Work with third-party vendors to escalate and resolve software issues as needed.
- Leverage automation tools to streamline support tasks and enhance operational efficiency.
- Basic knowledge of HTML, XML, XSLT, Infor OS, web development, iSeries development, or automation tools is a plus.
System Administration & Maintenance:
- Conduct regular system maintenance, updates, and patches with minimal business disruption.
- Manage data integrations, ETL processes, and APIs to ensure smooth application connectivity.
- Maintain system documentation and uphold data integrity across platforms.
Process Improvement:
- Evaluate current workflows and propose enhancements for better system efficiency.
- Work closely with departments such as Operations, Manufacturing, and Finance to define system improvement needs.
- Support business process reengineering efforts by optimizing enterprise system capabilities.
Training & Documentation:
- Develop and lead training sessions to enhance user adoption and proficiency.
- Create and maintain user manuals, troubleshooting guides, and procedural documentation.
API & Integration Management:
- Support and oversee API integrations for seamless data exchange between systems.
- Assist in designing, testing, and implementing custom integrations to align with business needs.
Reporting & Analytics:
- Generate reports to support business insights and decision-making.
- Help users create custom reports and resolve reporting issues.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in application support, preferably with Infor or similar enterprise software.
- Solid understanding of enterprise system architecture and integrations.
- Experience with API management, system connectivity, and data transformations.
- Proficiency in SQL and relational databases for reporting and data management.
- Strong analytical and problem-solving skills with the ability to troubleshoot issues independently.
- Effective communication skills for training and documentation purposes.
Preferred Skills:
- Experience customizing ERP systems and working with advanced reporting tools.
- Knowledge of system integration and ETL processes.
- Familiarity with manufacturing and supply chain workflows.
Personal Attributes:
- Quick learner with the ability to retain and apply new information.
- Strong problem-solving skills and attention to detail.
- Ability to communicate technical concepts in a user-friendly manner.
- Self-motivated, adaptable, and capable of managing multiple tasks effectively.