Application Support Analyst

This Jobot Job is hosted by: Christian Aviles
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $70,000 - $80,000 per year

A bit about us:

Financial services organization dedicated to helping

Why join us?

Join a mission-driven team where your work makes a meaningful impact and your growth is supported through a collaborative, service-focused culture.

Job Details

Key Responsibilities:

• Provide responsive and professional support to end users, ensuring a positive experience.
• Collaborate with internal stakeholders and external partners to resolve escalated technical issues.
• Build and maintain effective working relationships across departments and with vendor teams.
• Conduct thorough investigations of reported issues and document findings for development team hand-offs.
• Create, maintain, and distribute workaround documentation to relevant stakeholders.
• Develop clear and concise documentation suitable for both technical and non-technical audiences.
• Participate in root cause analysis to fully address recurring issues and identify areas for process or system improvement.
• Stay informed on upcoming software capabilities and functionality in preparation for user releases.
• Participate in and help execute test plans for new software features or updates.
• Proactively identify and suggest process enhancements to support operational efficiency.
• Work independently and demonstrate self-motivation and initiative in a fast-paced environment.
• Facilitate team meetings and act as a liaison between business stakeholders and technical teams.

Qualifications:
Education:

• Bachelor's Degree preferred (Computer Science, Information Systems, or a related field)

Experience:

• 2+ years of relevant experience in a technical support or application support role
• Or equivalent combination of education and work experience

Technical Skills & Competencies:

• Proficiency with SQL for data analysis and issue resolution
• Strong troubleshooting and problem-solving skills
• Experience working with web-based applications and Windows operating systems
• Familiarity with documenting technical processes and user guides
• Excellent communication and collaboration skills
• Ability to work as part of a team as well as independently

Preferred:

• Experience with third-party software systems and enterprise application environments
• Exposure to Agile methodologies and involvement in software release cycles

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.