Application Support Analyst

Boston, Massachusetts

PeopleServe

Application Support Analyst

Duties and Responsibilities:

Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective
Work with users to resolve tiers 2 and 3 application or technical problems
Work with users to define business requirements; define and implement processes for these requirements
Perform systems testing on enhancements, upgrades, or modification projects
Prepare detailed report specifications for reports requested by users
Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
Train users on application functions, features and operations
Write or provide succinct production documentation as required
Troubleshoot and identify root cause analysis for systems issues

Minimum Experience and Required Skills:

A Bachelor's degree in Computer Science or related field;
Four (4) years of experience in information systems programming and analysis including design, development, and implementation;
Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)
Three (3) years hands-on experience writing SQL queries with multiple tables;
Effective organizational and analytical skills
Hands-on experience with relational data bases
Hands-on experience with complex SQL queries
Ability to learn complex applications from both the user perspective and the administrative/"back end" perspective

Date Posted: 27 May 2025