Application Support Analyst

Boston, Massachusetts

PeopleServe
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Application Support Analyst

Duties and Responsibilities:
  • Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective
  • Work with users to resolve tiers 2 and 3 application or technical problems
  • Work with users to define business requirements; define and implement processes for these requirements
  • Perform systems testing on enhancements, upgrades, or modification projects
  • Prepare detailed report specifications for reports requested by users
  • Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
  • Train users on application functions, features and operations
  • Write or provide succinct production documentation as required
  • Troubleshoot and identify root cause analysis for systems issues
Minimum Experience and Required Skills:
  • A Bachelor's degree in Computer Science or related field;
  • Four (4) years of experience in information systems programming and analysis including design, development, and implementation;
  • Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)
  • Three (3) years hands-on experience writing SQL queries with multiple tables;
  • Effective organizational and analytical skills
  • Hands-on experience with relational data bases
  • Hands-on experience with complex SQL queries
  • Ability to learn complex applications from both the user perspective and the administrative/"back end" perspective
Date Posted: 27 May 2025
Job Expired - Click here to search for similar jobs