Location: Lititz PA - 1 day remote, 4 days onsite
Compensation:
$80,000.00 to $95,000.00 per year annual salary + Bonus
Required Skills & Experience
- Bachelor's Degree - Computer Science, Information Technology, Business Administration, Management of Information Systems, or the equivalent experience
- 3-5 years in a similar administration and application support role
- Manufacturing Industry experience - ideally in an IT capacity, but open to someone who has a background in manufacturing earlier in career in some capacity
- Strong troubleshooting and problem-solving capabilities to diagnose and fix application issues
- Ability to analyze business processes and translate them into technical solutions
- Strong written, verbal, and interpersonal skills for interacting with users, stakeholders, and vendors, both technical and non-technical in nature
- EDI Mapping using XML files
- Basic programming ability using C , VB.Net, SQL for enhancements
Nice to Have Skills & Experience
Day to day:
- 15% EDI Support
- 85% Application support/enhancements - escalations to development team for new feature coding
Description:
This position is responsible for the administration, configuration, optimization, and support of assigned business applications to ensure the applications run smoothly, meet the needs of the business, and align with company goals. The associate is responsible for troubleshooting and resolving application issues, as well as occasionally developing small code fixes or enhancements to existing applications. The associate is required to work with both technical and non-technical personnel to understand process requirements, and implement solutions within a formal planning, configuration, testing and deployment methodology.
Principal Accountabilities:
- Application Administration
- Provide technical support for end-user requests by troubleshooting and resolving application issues, and escalating more complex issues as needed.
- Monitor application performance and maximize application uptime.
- Research, evaluate and recommend appropriate solutions for assigned business applications, including, but not limited to:
- Cloud Inventory, formerly Data Systems International (DSI) - Inventory tracking, Manufacturing, Order Picking, and Quality Data collection applications, plus Label Printing. Integrates with JD Edwards ERP.
- Oracle Business Intelligence Publisher - Tool to design and create report layouts, which render using XML data. Integrates with JD Edwards ERP.
- ProShip - Multi-carrier rate and shipping application. Integrates with JD Edwards ERP.
- Cleo Clarify, VLTrader, and VLProxy - Electronic Data Interchange (EDI). Integrates with JD Edwards ERP.
- SmarterCommerce - Credit Card Processing application. Integrates with JD Edwards ERP.
- Arena PLM - Product Lifecycle Management application. Integrates with JD Edwards ERP
- JD Edwards EnterpriseOne - Integration layer for adjacent applications.
- System Maintenance and Upgrades
- In collaboration with the IT Systems Administrator, oversee regularly scheduled maintenance to keep the application(s) up to date.
- Coordinate testing and implementation of software upgrades, patches, and new features.
- Work with each application provider to remain current with their product development roadmap.
- Ensure compatibility and stability across different platforms and systems.
- Software Development Lifecycle
- Analyze, design, and develop modifications and changes to existing systems to enhance functionality or performance.
- Software Deployment Process
- Adhere to the deployment process of building, testing, and deploying of new code or configuration changes in a non-production environment before delivering the final solution to a production environment.
- User Training and Documentation
- Develop and deliver training materials and training sessions to help users effectively utilize business applications.
- Create and maintain documentation related to application configurations, processes, and procedures.
- Requirements Gathering and Analysis
- Maintains an open channel for feedback between external customers and internal users, such as Business Process Owners (BPO) and Subject Matter Experts (SME), to identify actionable opportunities to enhance assigned business application.
- Project Management Lite
- Participate in or lead small projects related to the implementation of new applications or the enhancement of existing ones.
- Coordinate with vendors, IT teams, and other departments to ensure successful project delivery.
- Security and Compliance
- In collaboration with the IT Endpoint Configuration & Security Analyst, ensure the applications adhere to security standards and regulatory requirements.
- Implement and monitor security measures within the assigned business applications.
- Data Management
- Oversee data integration, migration, and management within the assigned business applications.
- Ensure data integrity, security, and availability across applications.