Overview
The Application Analyst for Case Management Business Technology will assist in the development and implementation of the case management technology solutions for company. This position will report to the Director of Case Management Business Technology. The Application Analyst will serve as a system and business process expert, coordinating both the business process functional and technical responsibilities associated with the various Case Management Services applications in company facilities. The Application Analyst is responsible for maintaining and supporting the Case Management departmental information system and the operational goals for the assigned functional area. The Application Analyst focuses on system integration, implementation, maintenance and problem solving relevant to all Case Management Services applications.
Major Responsibilities:
- Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by Case Management Business Technology (CMBT)
- Demonstrates a thorough understanding of the end-user environment and systems and proactively seeks methods of improvement
- Maintains integrity of system by reviewing data and system monitoring tools
- Supports the System Management policies and procedures and adheres to departmental, industry and/or regulatory standards by enforcing and documenting system policies, procedures, and methodologies
- Works directly with support, product, and vendor teams to resolve, prevent, and eliminate customer technology issues
- Provides Level III support for system users and works with IT Service Desk to coordinate internal communications and communications with the end users
- Designs, creates and maintains reports consistent with the business requirements.
- Establishes and maintains effective working relationships with the entire project team, clinical leaders, business leaders, ITG leaders, and staff.
- Interfaces with ITG to ensure standardization and compliance with best practice models, specifically as it relates to the integrity of the electronic health record and Case Management Repository.
- Professional demeanor and positive attitude; customer service orientation.
- Collaborates with Case Management Education Team to implement user training programs for new and existing end-users
- Has working knowledge of case management functions and offers solutions to solve business issues through the use of technology solutions
- Will engage in UAT, Regression, Integration, Smoke, and System testing
- Assist with building automationechnical strategies and frameworks based on planned and prioritized work
- Actively owns and participates in lifecycle management of assigned applications and knowledgeable of infrastructure
Education & Experience:
- Bachelor's degree - Preferred
- Bachelor's degree healthcare related field - Preferred
- 5+ years of experience in Technology product development and our implementations. - Required
- 3+ Years of Experience in Healthcare - Required
- Prior experience utilizing MEDITECH or other acute care EHR systems - Preferred
Licenses, Certifications, & Training:
- Scrum or Agile Certification - Preferred
- Six Sigma or LEAN Certification - Preferred
Knowledge, Skills, Abilities, Behaviors:
- Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients. - Required
- Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
- Required
- Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and Company.- Required
- Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of Company. - Preferred
- Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. - Preferred
- Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. - Required
- Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. - Preferred
- Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of Company by challenging others to excel and hold themselves and others accountable for achieving results. - Preferred