Job Description In conjunction with other Information Technology staff, documents, configures, and tests new and existing computer systems. Participates on system design teams. Provides technical input to a number of small project teams, coordinating work plans and activities, data collection and issue identification and/or resolution. Scope of responsibility may include multiple individual departments, projects of minimal complexity that require coordination across a few functional areas and sub-tasks within more complex projects. Primary, but not exclusive area of concentration is on the Enterprise EMR (Epic) system. Participates in all quality assessment and continuous quality improvement activities. Complies with all appropriate safety and infection control standards. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior. Job assignments may be appropriate for remote work.Works under the supervision of an IT Director or designee.
Responsibilities - Provides input into preparation of project plans and schedules for approval of project manager.
- Participates on design teams to ensure appropriate consideration of clinical, financial, and technical perspectives in system development activities.
- Performs data collection, workflow analysis, systems analysis and design.
- Works closely with other analysts to ensure effective integration of design, testing, and implementation of new and existing systems.
- Participates in development, modification, and entry of tables, master files, matrices, and report formats, in conformance with design objectives and departmental policies.
- Participates in overall development and implementation of system testing plans and procedures.
- Participates in planning, developing, and administering policies and procedures relevant to training employees in the use of new and existing computer systems. This includes training materials and classroom instruction when required.
- Identifies, troubleshoots, and resolves Epic workflows and/or functionality related issues. Develops plans of action to prevent future reoccurrences of such issues.
- Provides reports to supervisors on project progress and status. Identifies, communicates, and escalates issues requiring management attention.
- Participates in rotation to cover a continuous operation on-call process supporting computer systems and Information Technology department operations
- Performs other related duties as required. Utilizes new technologies and/or improvements that relate to job assignment.
- Complies with Remote Work policy as appropriate.
Qualifications Individuals assigned to this classification must possess one (1) of the following:
- Twelve (12) months of experience in one (or a combination thereof) of the following areas:
o Facility billing or coding for third party carriers in a hospital setting. o Professional billing or coding in a hospital or physician practice setting. o Patient registration, appointment scheduling, clinical nursing, utilization review, or medical records technology. o Maintaining/supporting any information technology systems- including an Electronic Medical Records (EMR), practice management, or any related system.
- Completion of two (2) years of college with courses in a healthcare, IT or business related field.
- Currently certified, licensed, or registered professional in a healthcare related field.
In addition to the above, individuals assigned to this classification must also possess all of the following:
- A satisfactory result (TLA Composite Greater than or Equal to 13 and PSI Greater than or Equal to 45) in the Epic screening examination, Epic Proficiency, or certification from a major enterprise EMR vendor not limited to, but including Epic, Allscripts, Cerner (with limited build experience and/or no go live support.)
- Ability to demonstrate basic knowledge of Windows, Microsoft Office (Word, Excel, PowerPoint), and other common applications
- Ability to identify and solve problems
- Ability to communicate effectively both orally and in writing
- Ability to conform to departmental performance standards
- Ability to establish and maintain effective working relationships with superiors, co-workers, other Medical Center employees, physicians, patients, and public.
CERTIFICATION REQUIREMENTS:
- Obtain EPIC Certification in the assigned area of the EPIC system within six (6) months. Failure to obtain EPIC Certification within six (6) months shall result in the employee's termination.
SPECIAL NOTE: Employees will progress from Application Analyst I to Application Analyst II when the following are met
- At least 1 year (2080 hours) on the team as an Epic Certified Analyst
- Participation in Epic upgrade build, go-live, post live support cycle
- Most recent evaluation score of 2.5 or higher