Auxiliary Business Services is a diverse group of organizations that provide essential services to students, faculty, and staff, in support of the university's academic mission on the Bloomington campus. We use ethical, innovative, and sustainable business practices to provide excellent customer service, convenience, and value to the entire university community. Our Shared Service Center focuses on providing efficient and effective administrative services to help these organizations achieve their goals. The Shared Service Center provides services related to Finance, Application Administration, Purchasing, Human Resources, Payroll, and Marketing.
Job Summary Department-Specific Responsibilities
- Serves as the functional administrator of several vended and homegrown applications utilized by Housing and Dining, including Micros Point of Sale, card access, and housing assignment management applications.
- Works with no code solutions like FireForm or the Microsoft PowerApps platform to develop solutions.
- Provides 24/7 on call support on a rotating basis.
General Responsibilities
- Provides customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
- Troubleshoots and analyzes problems and bugs in applications and products.
- Supports the testing and production use of applications and products.
- Performs upgrades, releases, customization, and documentation of work according to team's established methodology.
- Collaborates with technical and functional business clients and teams within the central information technology organization.
- Assists in project planning, formulating objectives, estimating tasks and evaluation of customer requests.
Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required - Bachelor's degree (preferably in computer science, business systems, or a related field)
WORK EXPERIENCE
Preferred - Customer and application support or related experience
- Experience with university housing, dining, or point of sale systems
SKILLS
Required - Proficient communication skills
- Demonstrates problem solving skills
- Ability to simultaneously handle multiple priorities
- Demonstrates customer service skills
- Quickly troubleshoots and resolves problems
Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location Bloomington, Indiana
This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Advertised Salary $54,000 per year
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification Career Level: Core
FLSA: Exempt
Job Function: Information Technology
Job Family: Software/App, Admin & Analysis
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Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
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