Appliance Service Specialist

Company Description:

• Established in 1953, George Washington Toma is a family-owned appliance sales & service company located in East Weymouth & Brockton, MA that continues to grow and expand year-over-year. - We are proud to be a member of a billion-dollar appliance warehousing and buying group, which affords us the ability to provide extremely competitive pricing & massive inventory selection to our customers. We pride ourselves on providing not only the best pricing and selection, but also top-notch customer service. Our company culture is one you won't find anywhere else; we are truly a family. Our ideal candidate is one who will enjoy & excel in a family-owned small business environment.

Overview:

• If you're looking for a new career, enjoy being on-the-go, learning new things, and are mechanically inclined, we want you.

• This role is a "tech trainee" role, with the goal of advancing to a full Service Technician.

• Salary Range: $40,000 to $60,000+.

• The Appliance Service Specialist will report directly to the Operations Manager, and is a very important role that supports sales, service, and delivery departments. In this position, the team member will perform PM checks, handle small repair requests (see list below), handle one-man deliveries, and will work with a qualified technician performing miscellaneous repair service orders (as part on their on-going training). This position requires that the team member take the required courses (or plans to take) at appliance repair school, and attend all manufacturer and support trainings that are offered.

What You'll Do:

1) Perform all required assignments as scheduled by the dispatcher. This assignments will

include:

• Preventative maintenance checks.
• Door reversals
• Installation of coin chutes.
• Installation of icemakers.
• Handling all requests from the sales staff, i.e. sales measurements.
• Correcting errors made by the delivery staff.
• Assist other technicians as the second person in two men jobs.
• Assist delivery as a third person in three men jobs.
• Air Conditioner installations.
• TV/VCR service road service.
• Perform shop work, as needed, i.e. air conditioners, microwaves, RA's, etc.
• TV hook-ups. Surround sound installs. PIP installs.
• Handle one-man delivery calls.
• Assemble tv stands and grilles, etc.
• Assist with floor set-ups.

2) The dispatcher will schedule the specialist to work with another technician as part of their

training. All appliances will be worked on.

3) All paperwork will be properly completed and returned at the end of the shift or at the start of

the shift the following day.

4) The progress of the appliance service specialist will be reviewed on a timely basis to assure

progress and to determine which appliances they are capable on handling on their own.

5) All service calls will be handled in a professional manner with emphasis on customer

relations, i.e. fully satisfying the customer and leaving the work area clean and neat.

6) As needed, work as a delivery driver or helper.

7) All tools used for the position, service van, cell phone, etc., must be managed and controlled.

8) The progress of the appliance service specialist will be reviewed every 30 days. At that time,

adjustments to their training program will be made. The Specialist is responsible for

communications with management for training and support.

9) Perform all other tasks/special projects as needed.

10) Fill-in as needed on days/hours that are not the normal schedule.

11) All team members are expected to do whatever is needed to take care of our customers and

team members at all times.

12) Keep the playing field clean and safe at all times.

13) Must pass drug test, background check, and have a clean valid Driver's License.

What We're Looking For:

• A proactive and results-driven mindset.
• Ability to adapt and problem-solve in a dynamic setting.
• Enjoys learning new things, being on-the-go, and is mechanically inclined.

What We Offer:

• Healthcare and dental plans (company pays up to 50% of premium).
• Paid personal and vacation time.
• Paid holidays.
• Paid BJ's membership.
• Generous employee discount with a payroll deduction option.
• 401K plan.
• A supportive and energetic team environment.
• Ongoing training and professional development.
• Career growth opportunities.
• & more.

Are you ready to take your Career to the next level? Apply today and become part of a company that values growth, innovation, and teamwork.