Working Title: Appeals Administrative Support Staff Job Class: Office and Administrative Specialist, Senior Agency: Human Services Dept - Job ID : 86179
- Location : St. Paul
- Telework Eligible : No
- Full/Part Time : Full-Time
- Regular/Temporary : Unlimited
- Who May Apply : Open to all qualified job seekers
- Date Posted : 05/13/2025
- Closing Date : 05/23/2025
- Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office AFSCME
- Division/Unit : DHS - Central Office / Appeals Administrative Supv
- Work Shift/Work Hours : Day Shift, 8:00am - 4:30pm
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 206 - Clerical/AFSCME
- Work Area : C
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
As an Appeals Administrative Support Staff member, you will provide advanced administrative support services to appeals activities regarding the state fair hearings and MNsure Marketplace. The incumbent will be part of the primary administrative support staff responsible to facilitate program integrity and the efficient operations of the program which processes 14,000 to 16,000 program appeals each year.
Responsibilities include but may not be limited to: - Opening public assistance and MNsure appeal cases in the Appeals Case Management database.
- Preparing and mailing (or where appropriate sending via electronic media) hearing notices, decisions and other legal correspondence within required timeframes.
- Scanning and indexing documents into an electronic data management system.
- Maintaining data on fair hearings in the Appeals Case Management database program so that manual maintenance of records is minimized, cases can be tracked efficiently, and division management can be measured.
- Providing customer service to parties, agencies and the general public via telephone and email.
- Performing general clerical and record management tasks.
Minimum Qualifications To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held. - Customer Service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail and other written correspondence.
- Data Entry skills sufficient to input data quickly and accurately.
- Database Management skills sufficient to create and update databases.
- Spreadsheets skills sufficient to create and update spreadsheets.
- Typing/Keyboarding skills sufficient to accurately type information into various formats.
- Word processing skills sufficient to type correspondence, reports and other written material.
Preferred Qualifications - Sufficient knowledge and experience with Curam, MAXIS and MMIS to find and verify data on appellants and enter it into the Appeals Microsoft Access database.
- Knowledge of human services law and programs and the structure of the public assistance and public health care systems.
- Basic knowledge of legal terminology.
- Experience with administrative law procedures and the administrative fair hearing process.
- Ability to use multifunctioning devices, standalone printers with envelope feeders and scanners.
- Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements REFERENCE/BACKGROUND CHECKS - DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance is needed.