Annuity Customer Service Representative

The Customer Care Representative will coordinate agent onboarding, commissions, new business, suitability, post issue and claims. As a Customer Care Representative, you will be responsible for cross functional duties across all service areas, enabling an end-to-end completion of processes and creating an exceptional experience for Agents and clients. The role will require collaboration among team members in a small team environment, where every individual will be critical to the team's overall success.
Building relationships with our agents/producers will be crucial to differentiate as a preferred partner. The Customer Care team will be the foundation to creating this partnership and exemplifying as a company that: completes work end to end quickly, does what we say we'll do, creates a positive and friendly experience for all our customers, and resolves any problems that occur along the way.
Description
Answer calls, emails, and chats from Agents and clients, responding to inquiries and requests accordingly.
Participate in design, testing, and evolution of our technology.
Process transactions in a timely manner, ensuring operational excellence.
Use sound judgement in decision-making, resulting in positive customer experience and mitigating risk to clients.
Exercise compliance-centric awareness to safely do right by our customers
Adhere to productivity and efficiency metrics and goals.
Pay and Benefits
The pay range for this position is $19.23 - $36.06/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Urbandale,IA.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.