Location:Coconut Point -23450 Via Coconut PointEstero FL 33928
Department: Registration Services
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour
Summary Customer Service Representative Registration Services Are you looking for a full-time role in healthcare with a great team and opportunities to grow? Lee Health, a nationally recognized and award-winning health system in Southwest Florida, is hiring a Customer Service Representative to join our Registration Services team.
Position Details: Schedule: Monday Friday, 7:30AM 5:00 PM - variable - 5, 8 hour shifts
Rotating Saturdays: Every 5-6 weeks
As a Customer Service Representative, youll assist patients with registration, scheduling, medical record management, and inquiries to ensure a smooth experience. This role is perfect for someone who is detail-oriented and enjoys working in a fast-paced healthcare setting.
Preferred Qualifications: Prior knowledge of medical records is highly preferred
Strong customer service and communication skills
Ability to multi-task and work efficiently in a busy healthcare setting
Why Join Lee Health? Consistent schedule with a rotating Saturday
A caring and supportive workplace culture
Great coworkers and a positive team environment
Competitive pay and exceptional benefits (including up to 5% retirement match)
College tuition reimbursement after just one year
Career growth opportunities in healthcare
If you have strong attention to detail, a passion for helping others, and experience with medical records or healthcare administration, wed love to hear from you.
Join Lee Health and be part of a team that makes a difference every day. Apply now.
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements Educational Requirements
Degree/Diploma Obtained Program of Study Required/
Preferred and/or High School Diploma or Equivalent Required Experience Requirements
Minimum Years Required Area of Experience Required/
Preferred and/or Less than 1 Year Clerical/Administrative Required and Insurance Preferred or Customer Service Preferred Additional Requirements
1-2 years prior experience required for Lee Health Solutions.
State of Florida Licensure Requirements
Licenses Required/
Preferred and/or Not Required Certifications/Registration Requirements
Certificates/Registrations Required/
Preferred and/or Additional Requirements
Basic Life Support (BLS) may be required at some locations within 90 days of hire.
US:FL:Estero