Alternative Retail Coordinator

Description Join our team. At Goodwill of North Georgia, we make a positive impact on our community by using donations and sales from our 100+ locations to help local job seekers find meaningful work. Simply said, we put people to work. Join our team and work for an organization that will help you grow personally and professionally while giving you the satisfaction of knowing that your efforts are helping others reach their potential. You can learn more about our 100+ stores, donation centers and career centers and how our mission helps local job seekers at goodwillng.org. What we offer: Weekly/Bi-weekly paychecks Paid time off for vacation and holidays 25% employee discount Health, dental and vision insurance for staff and their families Complimentary uniforms Access to free job skills training at Goodwill Career Centers What you'll be doing: As an Alternative Retail Coordinator, you'll be responsible for providing effective customer service for all web inquiries regarding online merchandise or service orders by using excellent, in-depth knowledge of the agency's available products. You will also: Responds to customer web inquiries regarding online merchandise or service orders Assists customers with product selection, order placement, order confirmation, product/promotion questions, shipping status, returns, etc. Share product knowledge and provide recommendations on product purchases Ensures prompt and proper resolution of customer concerns and/or issues; Escalates and engages management in customer complaints and resolutions Create and maintain customer loyalty by offering excellent service Maintains bill of lading (BOLs)/packing slips of all shipments Responsible for scheduling incoming deliveries Coordinates, enters, compiles and validates data as needed Meet with management regularly to discuss opportunities for improvement Recommends potential products to management by collecting customer information and analyzing customer needs Requirements: High School Diploma or equivalent One or more (1+) years' experience in online sales or online customer service Sound judgment and a high degree of personal/professional integrity Excellent communication and presentation skills The ability to interact effectively with employees and all levels of management Organized, with a strong aptitude to follow tasks through to completion Excellent active listening and time management skills Maintain dependable transportation and communication devices Proficiency with software, including MS Office Suite Preferences: Prior Military or Non-Profit experience Working Environment Conditions/Requirements: Have the ability to stand and/or walk for extended periods of time, bend, reach and grasp, tolerate environmental issues such as dust, heat and cold, as well as meet all physical requirements to perform the duties Ability to work flexible hours, including weekends Does this sound like a place for you? If so, please apply today. Our process takes about 15 minutes to complete. Once you do, our recruiting team will reach out to you within a few days. Thank you for your time and your interest in Goodwill of North Georgia. Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)