Russell Tobin's client is hiring an Airport Brand Ambassador in New York. NY
Employment Type: Contract
Location: Onsite, New York, NY 10007
Schedule: Monday-Friday 8am-5pm
Pay rate: $25-$30/hr
Responsibilities:
- Serve as the face of the company by welcoming riders, guiding them through app usage, and ensuring a smooth pickup experience.
- Provide real-time, on-site customer support to riders and drivers, including app navigation, payment troubleshooting, and issue resolution.
- Monitor and manage vehicle traffic flow to maintain safe and efficient pick-up/drop-off zones at the airport.
- Communicate operational needs and adjustments, such as requesting additional vehicles or modifying traffic flow.
- Educate travelers on services, ride options, and app functionality to promote usage and increase airport trip volume.
- Assist with the setup, maintenance, and organization of designated airport zones to ensure policy compliance.
- Collaborate with airport operations and teams to resolve issues and provide actionable feedback for service improvements.
- Flexibly take on additional responsibilities to maintain seamless rider and driver experiences as operational needs evolve.
- Work comfortably in outdoor environments, stand for extended periods, and lift up to 40 pounds as needed.
- Apply previous experience in customer service, airport operations, event logistics, brand ambassador roles, or traffic/parking management to excel in the role.
Requirements:
- At least one year in customer service, airport operations, event logistics, brand ambassador roles, or traffic/parking management.
- Skilled at engaging with diverse individuals and building positive, professional rapport quickly.
- Comfortable troubleshooting issues in real-time and delivering effective solutions under pressure.
- Able to juggle multiple tasks and adjust to changing situations with ease.
- Self-motivated with a strong sense of accountability; able to take initiative and complete tasks independently.
- Confident using and explaining app functionality.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.