Join Our Team as an Airport Customer Service Supervisor. We are seeking a dedicated Airport Customer Service Supervisor to lead and coordinate daily operations, ensuring the best experience for our passengers. Your role will involve supervising staff, enforcing safety regulations, and providing excellent customer service.
Essential Functions / Key Responsibilities: - Oversee and coordinate daily activities of team members to ensure safe and effective airport operations.
- Enforce compliance with OSHA, TSA, DOT, and USPS regulations, as well as company policies and safety procedures.
- Manage shift schedules, including assignments, training, and coordination of employee breaks and overtime.
- Uphold company policies, addressing employee relations issues and promoting a positive work environment.
- Communicate with management regarding operational challenges and team dynamics.
- Conduct regular team meetings to foster communication and collaboration.
- Assist with payroll administration and maintain accurate shift paperwork.
- Provide direct customer service, assisting passengers with check-in processes, handling complaints, and offering support to travelers with special needs.
- Perform additional responsibilities as required by management.
Basic Qualifications: - Must be a local (in-state) resident.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screening and background check.
- Must be at least 18 years old with legal authorization to work in the United States.
- Completion of SIDA training is required to obtain airport identification security.
Experience: - Minimum 2 years of relevant customer service experience; supervisory experience is a plus.
Knowledge, Skills & Abilities: - Exceptional customer service skills and a strong work ethic.
- Able to work effectively in a team-oriented environment.
- Proficient with computer systems and able to quickly understand procedures.
Preferred Qualifications: Education: - High School diploma or GED.
Experience: - 4+ years of relevant experience.
- Demonstrated supervisory experience.
Knowledge, Skills & Abilities: - Ability to communicate effectively through verbal and written means.
- Strong leadership capabilities to inspire and manage a diverse team.
- Proficient in conflict resolution and creative problem-solving.
Working Conditions: Work Schedule: - Flexibility to work various shifts, including nights, weekends, holidays, and overtime.
Work Environment: - Must stay alert to surroundings and manage operational radio communication.
- Enjoy outdoor working conditions, regardless of weather.
Physical Demands: - Ability to lift, push, pull, or carry items over 70 pounds and frequently lift 40 to 50 pounds.
- Physical mobility required including walking, climbing, bending, and kneeling.
- Capability to work in confined or elevated areas and carry heavy items up and down jet way stairs.
Supervisory Responsibilities: - Supervise a team of Customer Service Agents and Leads.
Legal: - We are an Equal Opportunity Employer.
Benefits: - Exclusive flight benefits for you and your family.
- Competitive pay with daily access to earned wages.
- Paid holidays and vacation time.
- 401k company matching upon eligibility.
- Discounts and wellness programs.
We look forward to having you as part of our team.