Air Logistics Healthcare Customer Care Specialist United States US Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.
YOUR ROLE The Employee who holds this position is responsible for the implementation, support & monitoring of KN Air freight within their sphere of responsibility and coordination of all aspects of export shipments / handling, including but not limited to the following key interfaces and job requirements
YOUR RESPONSIBILITIES - Impeccable customer service
- Responsible for the implementation, support & monitoring of KN Air Shipments
- Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
- Ensure the Scheduling Pickup and Deliveries are executed.
- Responsible for rating shipments/handling/storage correctly per the SOP
- Mandatory daily correspondence with overseas offices as necessary
- Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
- Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA, and other government agencies. Certification is required to handle any hazardous material(s).
- Keep up to date with KN global and country specific GXP standards and requirements.
- Implement/maintain safety, security, quality, housekeeping and sanitation programs, as applicable.
- Work closely with other departments to deliver high level of service to healthcare customers.
- Perform other detailed (job specific) duties as assigned.
YOUR SKILLS AND EXPERIENCES - In depth knowledge of operational procedures
- Ability to work with client-level SOPs.
- Ability to be profit conscious.
- Ability to work with demanding deadlines.
- Excellent communication skills, both verbal and written
- Ability to work independently as well as part of a team.
- Solid knowledge of domestic and international geography including countries, major cities
- Ability to establish priorities and accomplish multiple tasks, must be organized.
- Must be detail oriented, thorough, and accurate.
- Strong PC skills
- Proven analytical and efficient problem-solving skills, elevating potential situations to the next level of supervision when required.
- Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter.
Fluent in English
GOOD REASON TO JOIN There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. recruiter's job code
ABOUT KUEHNE+NAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT US Talent Acquisition