Air Logistics Customer Care Specialist

Chicago, Illinois

Kuehne+Nagel
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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.

Your Role

The Employee who holds this position is responsible for the implementation, support & monitoring of KN Air freight within their sphere of responsibility and coordination of all aspects of export shipments / handling, including but not limited to the following key interfaces and job requirements

Your Responsibilities
  • Impeccable customer service
  • Responsible for the implementation, support & monitoring of KN Air Shipments
  • Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
  • Ensure the Scheduling Pickup and Deliveries are executed.
  • Responsible for rating shipments/handling/storage correctly per the SOP
  • Mandatory daily correspondence with overseas offices as necessary
  • Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
  • Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA, and other government agencies. Certification is required to handle any hazardous material(s).
  • Keep up to date with KN global and country specific GXP standards and requirements.
  • Implement/maintain safety, security, quality, housekeeping and sanitation programs, as applicable.
  • Work closely with other departments to deliver high level of service to healthcare customers.
  • Perform other detailed (job specific) duties as assigned.
Your Skills and Experiences
  • In depth knowledge of operational procedures
  • Ability to work with client-level SOPs.
  • Ability to be profit conscious.
  • Ability to work with demanding deadlines.
  • Excellent communication skills, both verbal and written
  • Ability to work independently as well as part of a team.
  • Solid knowledge of domestic and international geography including countries, major cities
  • Ability to establish priorities and accomplish multiple tasks, must be organized.
  • Must be detail oriented, thorough, and accurate.
  • Strong PC skills
  • Proven analytical and efficient problem-solving skills, elevating potential situations to the next level of supervision when required.
  • Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter.
  • Fluent in English
Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. recruiter's job code

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Date Posted: 06 May 2025
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