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Description
As the Agent Concierge, you are the welcoming presence and central hub of our office, serving as the first point of contact for agents, clients, and guests. In this multifaceted role, you'll provide vital support to the Managing Director, assist with daily office operations, and help foster a positive, professional, and service-oriented environment.
This position is ideal for someone who thrives on being the go-to resource for a team and enjoys creating a warm, organized, and efficient office experience.
Please note: This is a Part-Time, In-Office position. Remote work is not available.
Responsibilities
What You'll Do
Agent Experience & Retention
• Greet and support agents and clients daily with a professional, friendly attitude
• Partner with the Managing Director to onboard new and experienced agents
• Facilitate new agent orientation (office systems, procedures, floor duty, etc.)
• Support agents with training on Coldwell Banker tools, systems, and services
• Assist in planning and executing office events and team-building activities
• Participate in company-sponsored events during regular business hours
• Attend sales meetings and provide support with notes and follow-ups
Transaction & Compliance Support
• Process commission deposits and submit documentation to the transaction services team
• Assist agents with contract compliance and dashboard updates
Office Operations
• Open and close the office
• Answer phones, greet guests, manage mail, and deliveries
• Maintain a clean, welcoming, and professional office environment
• Coordinate equipment maintenance and vendor services
• Keep office records, directories, and supply inventories up-to-date
• Support monthly accounting audits, billing, and floor-time schedules
• Handle other administrative tasks as assigned
Marketing Support
• Assist agents with basic marketing projects, placing marketing orders, and navigating available services
• Collaborate with the marketing department on flyers, social media, etc.
• Provide local content and market data for the monthly office newsletter
• Handle other marketing tasks as assigned
Qualifications
What You Bring
• 2+ years of experience in a customer service or office support role (Real estate experience a plus.)
• Strong interpersonal skills and a positive, team-first attitude
• Excellent attention to detail and ability to manage multiple priorities
• Proficiency with Google Suite
• Self-motivated, proactive, and dependable
Date Posted: 29 May 2025
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