Agent Concierge

Description

As the Agent Concierge, you'll be the welcoming face of our office-the first point of contact for our agents, their clients, and guests. In this dynamic role, you'll support the Managing Director with daily office operations, help cultivate a positive office culture, and ensure a high standard of service and professionalism.

This role is perfect for someone who takes pride in being the go-to resource for a team. This is NOT a remote position. This is a Part-Time IN office position.

Responsibilities

What You'll Do

Agent Experience & Retention

• Greet and support agents and clients daily with a professional, friendly attitude

• Partner with the Managing Director to onboard new and experienced agents

• Facilitate new agent orientation (office systems, procedures, floor duty, etc.)

• Support agents with training on Coldwell Banker tools, systems, and services

• Assist in planning and executing office events and team-building activities

• Participate in company-sponsored events during regular business hours

• Attend sales meetings and provide support with notes and follow-ups

Transaction & Compliance Support

• Process commission deposits and submit documentation to the transaction services team

• Assist agents with contract compliance and dashboard updates

Office Operations

• Open and close the office

• Answer phones, greet guests, manage mail and deliveries

• Maintain a clean, welcoming, and professional office environment

• Coordinate equipment maintenance and vendor services

• Keep office records, directories, and supply inventories up-to-date

• Support monthly accounting audits, billing, and floor-time schedules

• Handle other administrative tasks as assigned

Marketing Support

• Assist agents with basic marketing projects, placing marketing orders, and navigating available services

• Collaborate with the marketing department on flyers, social media, etc.

• Provide local content and market data for the monthly office newsletter

• Handle other marketing tasks as assigned

Qualifications

What You Bring

• 2+ years of experience in a customer service or office support role (Real estate experience a plus.)

• Strong interpersonal skills and a positive, team-first attitude

• Excellent attention to detail and ability to manage multiple priorities

• Proficiency with Google Suite

• Self-motivated, proactive, and dependable