Aftersales Administrator
Citygate Warranty Team, Wooburn Green
Permanent
£34,000 OTE
Overview
Process claims for alternative transport, ensuring that customer mobility needs are met while their car is off the road, using the Mobex VWG system.
Key Responsibilities:
- Document Review: Review job cards, diagnostic reports, and part order numbers to process mobility requests.
- Issue Resolution: Refer back to the Aftersales Manager or Parts Department to resolve any questions or problems.
- Claim Preparation: Prepare relevant documents needed to make a claim for alternative transport.
- Submission to Manufacturer: Submit requests to the manufacturer using the Mobex system.
- Rejection Handling: Work on correcting and resubmitting claims if they are rejected.
- Parts Order Management: Keep track of parts orders and related documentation.
- Authorisation Updates: Ensure that authorised timescales are updated and extended as necessary.
- Record Keeping: Maintain records for auditing purposes.
- Query Handling: Respond to Mobex and site queries, ensuring all claims administration is in order.
- Meetings and Training: Attend required meetings and training programs to stay up to date.
- Team Support: Provide assistance to other team members as needed.
What's in it for you?
With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme