AFC Network Project Manager

Salary: $130,773.50 Annually
Location : Boston, MA 02116
Job Type: Full-Time
Job Number: 25-20931
Department: MBTA - Fare revenue
Area: 825-Fare Revenue
Opening Date: 04/08/2025
Closing Date: 4/22/:59 PM Eastern
Licenses / Certifications: None Required
Union Affiliation: STW Steelworkers
Safety Sensitive: No; this is not a Safety Sensitive position.
Essential Classification (Emergency Staff): Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.
On-Call or 24/7: Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel.

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The AFC Network Project Manager will plan, manage, and assist in the implementation of network, application and/or infrastructure projects for the Automated Fare Collection (AFC) - Fare Revenue Department. The Project Manager will define, recommend, design, and implement new and best uses of network technology including improvements to existing AFC networks to support MBTA business needs and efficient operation. This role also involves evaluating new networking equipment and providing guidance on network implementation for new construction projects and locations.

Duties & Responsibilities
•  Work in collaboration with AFC Fare Revenue Stakeholders, MBTA IT and supporting departments to identify ways of maintaining business continuity through network technological innovation.
•  Develop technical specifications and contract documents supporting network projects and operations.
•  Manage procurement efforts, develop and direct network project schedules and budgets.
•  Run AFC network project meetings and supervise project staff and contractors.
•  Manage the work of third-party vendors to successfully implement projects.
•  Monitor vendor performance and compliance.
•  Report and track project status including budget adherence, schedule adherence, risk management, and scope management.
•  Escalate issues/concerns to management in a timely fashion as appropriate.
•  Assist with the processing of invoicing and contract administration for network projects.
•  Create and maintain project documentation and status reporting for management
•  Work with AFC - Fare Revenue Teams to ensure the business needs, funding, available resources, urgency, and alternatives are all identified for network projects.
•  Prepare cost and time estimates for proposed network projects.
•  Work laterally with other IT teams to assure service levels are met and AFC network infrastructure in maintained in a state of good repair and kept up to specifications.
•  Work in partnership with the IT Security Team to maintain compliance to IT security policy and protocol for MBTA networks with specific focus on maintaining AFC network security integrity.
•  Utilize supported MBTA tools such as Microsoft Office 365 Suite to improve and facilitate enterprise-wide collaboration, communication, and productivity.
•  Problem solve issues that arise in project implementation applying knowledge and skill to make corrections.
•  Oversee network projects through each phase of the project life cycle.
•  Assist with production incident management when needed.
•  Respond to each inquiry, whether from a customer, vendor or co-worker in a professional and courteous manner.
•  Adhere to the rules, regulations, collective bargaining agreements and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
•  Perform all other duties and projects that may be assigned. Supervision
•  No direct reports. Minimum Requirements & Qualifications
•  Bachelor's degree from an accredited institution in Computer Science or a related field.
•  Five (5) years of experience overseeing the design and implementation of network projects.
•  One (1) year of supervisory/ lead experience.
•  Experience working with network hardware and software supporting projects in Wi-Fi, computing/storage hardware/software, Amazon Web Services, Azure, Microsoft technology stack, VMware.
•  Excellent organizational, analytical, communications, multi-tasking, time management and interpersonal skills.
•  High level of knowledge of installation and configuration with a wide variety of network technologies.
•  Full understanding of all routing protocols.
•  Ability to manage various vendors and collaborate across departments.
•  Able to analyze, plan, implement, maintain, troubleshoot, and enhance large complex networks consisting of a combination that may include LANS, WANs, and the physical and logical components that integrate these systems together as an enterprise networking backbone.
•  Ability to apply creativity and resourcefulness to accomplish goals and objectives.
•  Have excellent customer service skills.
•  The ability to provide internal and external customers with a courteous and professional experience. Substitutions Include
•  A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
•  An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
•  A master's degree in a related subject substitutes for two (2) years of general experience.
•  A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. Preferred Experience and Skills
•  Experience working with Cisco and Fortinet technologies.
•  Experience working with IT system and network management tools such as SolarWinds.
•  Project experience with federal, state or local government.
•  Experience working with ACE (Adaptive Communication Environment) and SONET (Synchronous Optical Network) network structures.
•  Experience in a transportation agency with knowledge of fare collection applications infrastructure networks.
•  Demonstrated experience with ServiceNow or similar service management / ticketing system.
•  Exercises good judgement from experience and knowledge to prioritize network projects and select the most effective method for executing project tasks.
•  Skilled at collaborating with vendors, consultants, internal teams, and business representatives at various levels. Job Conditions:
•  Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
•  Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
•  Ability to provide internal and external customers with courteous and professional experiences.
•  Ability to work effectively independently and as part of a team (or supervise, if required).
•  Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
•  Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
•  Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
•  Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
•  Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
•  Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Disclaimers and Definitions:

•   General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks . click apply for full job details