AEM

Role Description:
Primary Responsibilities and Expectations for This RoleThe key goal of this position is to improve our Adobe service operations, ensuring comprehensive coverage during North American business-hours. Second, this role is encouraged to be a key contributor to the enhancement of the Adobe platform and products, supporting the delivery of new capabilities as well as projects. Adobe Technology Environment The role will cover Client's entire Adobe technology domain:
• Adobe Sign platform with multiple consoles serving over 300,000 users
• Adobe Document and Creative Cloud Apps, cloud-based license managemento Adobe Document Cloud, mainly Acrobat and Read installationso Adobe Creative Cloud product suite with enhancementsMain Tasks
• Perform L3 support, engaging with the business-user, other Cient technology teams and Adobe, as well as client 1st and 2nd level support partners for all Adobe products, with a focus on Sign and Acrobat.
• User management process and platform monitoring, maintain automation scripts, address anomalies and enhance our automation
• Maintain and update formal knowledge for support teams and business end-users
• Application life cycle management. Support the delivery of new capabilities from a technical and change management perspective. Partnering with our organizational change management team as Subject Matter Expert
• Contribute to the platform related projects
Competencies: Adobe Technology
Experience (Years): 6-8
Essential Skills: Skills and ExpertiseTo excel in this role, the ideal candidate should possess the following skills and expertise.
• Solid experience in:o managing large Adobe Sign solutions end-to-end and their integration, operated on multiple consoles.o Acrobat and the different use-cases related, ideally sign and certificateso Knowledge on special configurations, like workflows is and asseto working in a global, virtual team, preferably in the health care industryo performing L3 support task including business -user, vendor and external support partner engagement in a formal ITMS tool and processes
• Ideally familiar with:o ServiceNow, ITSM support and knowledge management processeso Desktop Application management to deploy and update the software in a large PC environment (Win10 and Win11)o PowerApps based automation, PowerShell and Python are an asseto Entra (AD) and Identity and Access Management based user and license provisioning processeso GxP regulation basicso IT security fundamentalso JIRA fundamentals
Desirable Skills: o managing large Adobe Sign solutions end-to-end and their integration, operated on multiple consoles.o Acrobat and the different use-cases related, ideally sign and certificateso Knowledge on special configurations, like workflows is and asseto working in a global, virtual team, preferably in the health care industryo performing L3 support task including business -user, vendor and external support partner engagement in a formal ITMS tool and processes

Thanks & Regards,

Shashi Bhushan

Diverse Lynx LLC 300 Alexander Park Suite Princeton , NJ 08540

Office: - ext:344

Email: URL:

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.