Adult Protective Services (APS) Case Manager - $20.27 per hour/ Hybrid- full-time Role

Harrisburg, Pennsylvania

Salary Details: $20.27 an hour

TulaRay
Apply for this Job
Minimum Qualifications

Preferred:

  • One year of experience in case management, protective services, or a related field, or an equivalent combination of training and experience.

Required:

  • A minimum of two years of professional experience in a human services program providing social services to clients AND a bachelor's degree in social or behavioral sciences, public health, or a related field.
    OR

  • An equivalent combination of education and professional experience providing social services to clients in a human services setting.

Other Requirements:


  • Must possess a clea


    Minimum Qualifications

    Preferred:

    • One year of experience in case management, protective services, or a related field, or an equivalent combination of training and experience.

    Required:

    • A minimum of two years of professional experience in a human services program providing social services to clients AND a bachelor's degree in social or behavioral sciences, public health, or a related field.
      OR

    • An equivalent combination of education and professional experience providing social services to clients in a human services setting.

    Other Requirements:

    • Must possess a clean criminal history as verified by a State Police and/or FBI background check.

  • n criminal history as verified by a State Police and/or FBI background check.



Job Duties and Responsibilities
  • Respond promptly and professionally, either verbally or in writing, to inquiries from internal departments, external agencies, clients, families, and other stakeholders.

  • Provide input on policies and procedures and may participate in incident reviews, closing reports, and investigations.

  • Assist in tracking and reviewing case information, compiling data, and preparing reports for supervisors and leadership as needed.

  • Maintain a caseload of APS cases that require long-term funding or intensive casework, particularly when vendor involvement has reduced but not eliminated risk.

Case Investigation Responsibilities:

  • Review active APS cases and conduct thorough investigations, including outreach to collateral contacts such as family, alleged perpetrators, healthcare providers, banks, neighbors, and care agencies.

  • Adhere to all APS legislation, regulations, and policies, ensuring compliance with required legal timelines.

  • Assess unmet needs or risks, and when applicable, refer cases back to the APS vendor for continued service planning.

  • Collaborate with internal and external program offices to identify and remove service barriers in complex cases.

  • Close cases with no unmet needs or ongoing risk in accordance with the APS database manual and procedures.

  • Utilize agency-based medical professionals for assessments when needed.

  • Accurately document all investigative actions and outcomes in the Pennsylvania Department of Aging's standardized documentation system.

  • Perform additional related duties as assigned.


Essential Functions

  • Maintain strict confidentiality of all case-related information in both electronic and written formats.

  • Utilize a variety of computer software and case management systems.

  • Successfully complete all required APS training programs as directed by the Pennsylvania Department of Human Services.

  • Apply and interpret protective services laws, rules, and procedures effectively.

  • Accurately record and report case activities and meet all mandated legal timeframes.

  • Exhibit strong verbal and written communication skills.

  • Demonstrate excellent critical thinking, analytical, and problem-solving abilities.

  • Collaborate with cross-functional teams and maintain professionalism in all interactions.

Date Posted: 03 June 2025
Apply for this Job