Admissions Operations and Front Desk Specialist

Position Details

Position Information

Posting date
03/14/2025

Closing date

Open Until Filled
Yes

Position Number

Position Title
Admissions Operations and Front Desk Specialist

Hiring Range Minimum
$24.76/hr.

Hiring Range Maximum
$30.00/hr.

Union Type
Not a Union Position

SEIU Level
Not an SEIU Position

FLSA Status
Non-Exempt

Employment Category
Regular Part time w/end date

Scheduled Months per Year
12

Scheduled Hours per Week
25

Schedule

Location of Position

Hanover, NH

Remote Work Eligibility?
Onsite only

Is this a term position?
Yes

If yes, length of term in months.
24

Is this a grant funded position?
No

Position Purpose

The Admissions Operations and Front Desk Specialist plays an integral role in shaping the first impressions of Tuck Admissions and Financial Aid by fostering a professional, organized, and welcoming environment. This position supports the seamless delivery of admissions services through effective coordination of visitor engagement, communications, and operational logistics. This role ensures smooth day-to-day operations and an exceptional experience for all stakeholders by managing key administrative functions and contributing to departmental projects.

Description

Required Qualifications - Education and Yrs Exp
Associates plus 2-3 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Strong organizational, communication, and multitasking skills; proficient in office software (Word, Excel, Outlook) and CRM systems (e.g., Slate).
• Ability to manage communications across various platforms (phone, email, chat) and provide excellent customer service to diverse stakeholders.
• Proven ability to maintain confidentiality and comply with institutional, federal, and state regulations, including FERPA.

Preferred Qualifications

Department Contact for Recruitment Inquiries
Lorin Parker

Department Contact Phone Number

Department Contact for Cover Letter and Title
Lorin Parker, Executive Director of Talent Management

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function

Special Instructions to Applicants

This position is a 24-month term position.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

Additional Instructions

Quick Link

Key Accountabilities

Description

Front Desk and Visitor Management:

• Serve as the first point of contact for visitors; monitor inquiries across phone, email, chat, and in-person channels and ensure timely responses; provide guidance on admissions, campus visits, and application status.
• Provide support front-office support for the campus visit program, including, but not limited to, welcoming visitors and coordinating class visits, interviews, and events.
• Maintain a well-organized, professional reception area and manage visitor scheduling and traffic.
• Explain and interpret Dartmouth College or Tuck School of Business policies and procedures as needed.

Percentage Of Time
40

Description

Operations:

• Manage workflows and set priorities for the admissions operations team.
• Ensure data integrity in enterprise systems (e.g., Slate, Banner) through accurate entry and monitoring.
• Maintain compliance with accreditation standards, privacy laws, and industry best practices.
• Provide input and support for initiatives, decisions, and communications affecting admissions operations.

Percentage Of Time
35

Description

Administration/General:

• Provide administrative support for Admissions and Financial Aid, including meeting planning, expense reports, travel coordination, and report preparation.
• Assist with virtual and in-person admissions events, including visitor management and coordination.
• Schedule meetings and appointments with applicants, students, faculty, and staff.
• Ensure data confidentiality and compliance with FERPA, privacy laws, and accreditation standards through audits and best practices.
• Improve efficiency through technology, data analytics, and workflow enhancements.
• Support enrollment goals through special projects and cross-functional collaboration.

Percentage Of Time
25


Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.


Performs other duties as assigned.