Job Description Full Time Hours Vary 7am - 7pm Monday - Friday
The Admissions/Admin Assistant provides support to the Outpatient Rehab Administration Department by performing administrative and clerical operations associated with running an office (reception, registration, insurance verification, scheduling, preparing monthly reports, filing, etc.), ensuring effective and efficient operations. Functions as part of reception/registration team.
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: - Reception Support
- Covers reception area phone with all admission staff
- Provides information to callers, routes calls as appropriate, takes clear and concise messages.
- Checks messages promptly and returns calls or refers messages to appropriate person
- Greets all patients in a friendly and courteous manner. Escorts therapy patients as needed.
2.
Registration/Insurance Verification - Explains 1st appt paperwork; obtains proper signatures. Witnesses documents as indicated. Explains Notice of Privacy practices to patients
- Registers patients on Meditech CWS system; files appropriate paperwork; sets up charts
3.
Scheduling - Calls patient to schedule 1st appointment within 24-48 hours of receipt
- Directs patients to other sites as appropriate (faster access, closer to their home, etc)
- Schedules initial & follow-up therapy appt's utilizing the computerized scheduling system.
- Creates and/or modifies schedules for staff (acts as "master user" for MediTech scheduling system including training staff, editing data as needed, etc.)
- Provides timely notification of cancellations to staff and maintains cancellation call list for evals
4.
Clerical Duties - Sends faxes and delivers received faxes to appropriate individual promptly.
- Receives co-pays, prepares deposits and brings co-payments to central Tully location.
- Orders supplies for the department; utilizes Meditech MM system for departmental ordering; verifies purchases against P.O.'s;
- Prepares monthly/quarterly reports for Director including but not limited to volume statistics, patient satisfaction results, productivity reports (Excel spreadsheets)
Assists with other activities as requested i.e. Medicare correspondence, medical record keeping/retrieval/preparation for copying, charge entry/verification, Internet entry of outcome data, maintenance of front office procedure manual (including finance procedures)
Responsibilities for Internal Candidates
License, registration, certification. Minimum 5 years' experience as Administrative Assistant preferred, preferably in hospital administrative setting. Must be proficient in Microsoft office including Word, Excel and Power Point. Prior experience in insurance verification a plus. Good written & oral communications skills. Able to prioritize work assignments on a daily basis, demonstrating flexibility and teamwork to accomplish priority tasks
Qualifications for Internal Candidates
Two years of college or 2 years prior equivalent experience in a health care setting.
About Us About Stamford Health Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.
Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an "A" for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified Great Place to Work.
Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.
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