Admissions Assistant - Front Desk

Salary : $33,000.00 - $38,000.00 Annually
Location : Rapid City, SD
Job Type: Full-Time
Job Number: 2025-9
Department: Data Strategy and Enrollment Management
Opening Date: 05/28/2025
Closing Date: 6/12/:00 PM Mountain

Position Description

The Admissions Assistant - Reception Services is responsible for processing admissions applications in Salesforce and Jenzabar, reviewing required documents, and assigning follow-up tasks to Admissions Specialists. This position requires attention to detail and the ability to follow department procedures while performing word processing, data entry, and email communication. In addition, this position manages front desk operations, supervises work-study students, and supports admissions tours and outreach, ensuring a welcoming and efficient experience for students and visitors.

Work Environment: This is a full-time position and most of the work to be performed will be done in usual office working conditions on campus. Must be able to work in a multi-tasked environment. Daily attendance is required to meet the needs of students and prospective students. Days and hours of are Monday through Friday and work hours may be variable within a 7:30 a.m. to 4:00 p.m. timeframe. However, they may be times when travel is required or when after-hours is required for events, meetings, trainings, and other responsibilities. These responsibilities may require evenings and weekend hours.

Physical Demands: The duties of this position are sedentary to moderate in nature; however, the employee may have long periods of sitting and/or standing and may need to climb or balance, stoop, kneel, crouch or crawl. Extensive data entry/typing. Sufficient vision and hearing are required to complete the work and interact with students, staff, faculty, and the public. The employee must occasionally lift and/or move 10-25 pounds.
Position Essential Duties

1. Electronically process admissions applications using Salesforce and Jenzabar, including evaluating required documents such as GED or high school transcripts, immunizations, admissions advising sessions, and placement testing needs. Manage applicant records and assign tasks to Admissions Specialists to support timely follow-up and communication with applicants.
2. Provide front desk coverage and respond to calls with courtesy and efficiency, using department procedures to answer questions or direct inquiries. Distribute incoming faxes and voicemail messages for Enrollment Services.
3. Oversee front desk operations, ensuring timely, accurate, and student-centered service.
4. Supervise work-study students, including hiring, training, scheduling, task management, and monitoring work-study hours and budgets in collaboration with Financial Aid.
5. Coordinate campus tours in partnership with the Community Outreach Specialist.
6. Set up and administer testing for students.
7. Maintain and update departmental reports, databases, and spreadsheets with accuracy.
8. Update and maintain student contact information, maintaining accurate files and communicating changes to other departments as appropriate.
9. Assist with general admissions processes and outreach activities.
10. Assist all Enrollment Services Departments with projects as needed.
11. Demonstrate strict adherence to confidentiality and data privacy requirements.

Qualifications

High School Diploma and 1-3 years prior work-related experience, positive attitude, and customer service oriented. Ability to communicate effectively with and relate well to others. Ability to work with frequent interruptions and to establish rapport with students. Demonstrated proficiency with email, word processing, spreadsheets, and skilled in database input.
Knowledge, Skills and Abilities

1. Knowledge of and a commitment to the goal of a comprehensive enrollment services office.
2. Knowledge of current technology used in educational services.
3. Knowledge of policies, procedures, functions, and organization of assigned areas of responsibility.
4. Excellent customer service skills.
5. User-level knowledge of Outlook, Word and Excel is required.
6. Ability to multi-task and prioritize with strong organization skills.
7. Ability to operate various office equipment, including but not limited to computers, telephone systems, and copiers.
8. Works effectively and productively as a team member. Keep others informed of information needed. Treats others with respect, maintaining a spirit of cooperation.
9. Maintains effective and professional verbal and written interactions with peers, customers, supervisors, and other staff.
10. Uses diplomacy and tact in dealing with difficult situations or people. Demonstrates effective listening skills.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change.

Western Dakota Technical College is recruiting candidates who have the legal right to work in the United States without sponsorship.

EOE/Statement of Non-Discrimination/Annual Security ReportWDTC subscribes to the fullest extent to the principle of the dignity of all people and of their labors and will take action to ensure that applicants are employed, assigned, and promoted without regard to race, color, ethnic background, national origin, pregnancy, marital status, religion, creed, age, sex, sexual orientation, genetic information, citizenship, political affiliation, mental and/or physical challenge, disability, gender identity, gender expression status as a veteran, or any other status protected under applicable federal, state or local law. Every available opportunity will be taken in order to assure that each applicant for a position is selected on the basis of qualifications, merit, and ability. Inquiries may be directed to the Director of Human Resource at . (6.7.2023)

ANNUAL SECURITY REPORT/CAMPUS SECURITY CRIME STATISTICS:
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires that the college's Annual Security Report which includes crime statistics be made available to prospective employees and prospective students upon request. Western Dakota Technical College Annual Security Report includes statistics for the previous three years concerning reported Clery crimes that occurred on campus and on public property within or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus safety and security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault prevention and response, timely warnings, emergency response, and other matters. You may obtain this information through the Western Dakota Technical College website at . A printed copy of the report may be obtained by writing to the Office of Institutional Effectiveness and Student Success, Western Dakota Technical College 800 Mickelson Dr., Rapid City, SD 57703 or by calling .

AN EQUAL OPPORTUNITY EMPLOYER - MUST COMPLY WITH THE IMMIGRATION REFORM AND CONTROL ACT OF 1986
Western Dakota Technical College offers a wide range of excellent benefits. about our organization offerings.
01

What makes for great customer service? Define one customer service scenario you handled well.
02

What do you think is the most essential quality for a front office person to have?
Required Question