Admin/Order Management Associate Everett, WA Unlock new career opportunities by leveraging your administrative and customer service expertise at a leading electronics manufacturer and distributor. This company is at the forefront of providing high-quality electronic components and innovative solutions across various industries. With a steadfast commitment to customer satisfaction and a diverse product portfolio, they have earned their status as a trusted partner in the electronics supply chain. Notably, this company has consistently achieved year-over-year growth and is expanding its team.
The ideal candidate will have previously excelled working in a professional and fast-paced environment and be a team player with the ability to work cross-functionally with external sources, such as suppliers and customers, and internal teams like manufacturing, estimating, and sales. This person should have excellent oral and written communication skills and be able to organize their work using tools like MS Excel, Word, Outlook, and we prefer experience with an ERP System.
It is no surprise that our client has strong longevity in their staff with their commitment to employee satisfaction. If you are looking to build a lasting career and have an opportunity for advancement within a thriving company, this may be a great fit for you.
Admin/Order Management Associate Responsibilities: - Prepare and generate reports, email correspondence, and other documents.
- Review and process incoming orders and contact vendors for bids.
- Engage with external customers and partners.
- Communicate and assist all internal departments regarding order, customer, and supplier issues.
- Enter customers' orders into the system and create purchase orders for each vendor.
- Respond to customer requests and order-related inquiries, and addresses customer satisfaction issues.
- Support order status requests and answer customers questions.
- Work to streamline order entry processes.
- Research and provide order status updates - both internal & external.
- Work with management and sales to resolve pricing discrepancies.
- Periodically handle inbound calls & delegate to management and team.
- Periodically order office supplies and research new deals and suppliers.
- Demonstrate outstanding customer service to internal and external clients.
Admin/Order Management Associate Qualifications: - 2+ years in a manufacturing or other professional environment in data entry or administration.
- Exposure to an ERP system is preferred.
- Strong ability to follow procedural guidelines and respond to and/or research customer inquiries with urgency and accuracy.
- Excellent written and verbal communication skills.
- Strong multitasking, attention to detail, and organizational skills.
- A Team player - collaborative mindset.
- Strong typing skills, proficiency with MS Office Suite, and the ability to learn new programs quickly.
- Takes initiative and has a willingness to jump in on other duties as assigned.
Benefits and Appreciation: - Medical, Dental, and Vision Insurance
- 401k with matching
- Paid time-offs and holidays.
Compensation: $25-$29/hr DOE