Administrative/Virtual Assistant

Key Responsibilities: Administrative Tasks: 1. Manage calendars, schedules, and appointments. 2. Coordinate travel arrangements, meetings, and events. 3. Prepare and distribute documents, reports, and presentations. 4. Maintain accurate and up-to-date records and databases. 5. Provide data entry and bookkeeping support. Communication: 1. Respond to emails, phone calls, and messages in a timely and professional manner. 2. Communicate with clients, customers, or stakeholders as needed. 3. Draft and send correspondence, emails, and newsletters. Virtual Support: 1. Manage social media accounts and create content. 2. Monitor and respond to online reviews and comments. 3. Provide online research and data analysis. 4. Manage online calendars and scheduling tools. Customer Service: 1. Provide exceptional customer service via phone, email, or chat. 2. Resolve customer complaints and issues in a timely and professional manner. 3. Offer solutions and recommendations to meet customer needs. Technical Skills: 1. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). 2. Experienced with Google Suite (Docs, Sheets, Slides, Gmail). 3. Familiarity with project management tools (Asana, Trello, Basecamp). 4. Knowledge of email marketing platforms (Mailchimp, Constant Contact). 5. Basic web design and development skills.