Administrative Team Director

Benefits:

401(k)

Company parties

Dental insurance

Flexible schedule

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

Location: Green Bay, WI (On-site)

Employment Type: Full-Time, Salaried

Schedule: Monday to Friday, 40+ hours/week

Position Summary

The Administrative Team Director is a leadership role responsible for directing and coordinating all administrative functions that support the daily operations of OHP. This position provides direct oversight of patient scheduling and billing, dental practice technology, productivity reporting, and the performance and development of administrative team members. This Director ensures that all administrative activities support the strategic goals of OHP by maximizing efficiency, enhancing patient access, and cultivating a high-performing, mission-aligned team.

What You'll Do

Technology & Systems Management (45%)

Become a super-user, administering user access and training in Dentrix and other platforms, along with resolving emergent issues (including EMR, software, phone system, tiger text, etc.)

Act as liaison to coordinate with vendors and IT partners to resolve overall end-user issues and manage upgrades

Maintain phone system greetings and ensure seamless communication operations

Support vendor contract review.

People Leadership & Team Performance (20%)

Supervise and support a team of up to 10 administrative staff

Support the hiring process, train, and develop team members

Lead performance management, recognition, and employee development for your department

Approve timecards, manage PTO, and fill scheduling gaps

Productivity Reporting & Continuous Improvement (15%)

Serve as subject matter expert on reporting tools and procedures (e.g., production, month-end reports, grant reporting).

Oversee the process of creating and maintaining administrative SOPs.

Generate operational and productivity reports (e.g., for grants, KPIs), ensuring timeliness and accuracy.

Support clinic and executive teams with data requests.

Participate actively in organizational continuous improvement initiatives.

Patient Billing Oversight (10%)

Oversee Medicaid claims and payment reconciliation, accounts receivable and investigate billing errors to resolve payment delays.

Ensure billing practices comply with Forward Health policies.

Patient Scheduling & Services (10%)

Ensure clinics are efficiently scheduled and appointment books are full

Oversee productivity metrics related to appointment volume and fulfillment

Supervise cancellations, enforcement of no-show policies, and respond to patient inquiries

Coordinate outgoing referrals and records requests

What We're Looking For

Required:

7+ years in dental office administration, including 2+ years in a leadership role

7-10 years dental practice technology experience

Experience supervising administrative/front desk staff

Strong understanding of dental billing and scheduling processes

Proficient in Microsoft Office and dental practice software (Dentrix Enterprise preferred)

Excellent communication, organizational, and problem-solving skills

Preferred:

Experience in a nonprofit or public health dental setting

Familiarity with Medicaid/Forward Health billing

Experience with running and analyzing operational and financial reports

Comfortable training others and leading change

Why Join Us?

Meaningful mission-driven work

Collaborative leadership team

Opportunities for growth and impact

Our Comprehensive Benefits Package Includes:

Competitive compensation with 401(k) options and profit sharing.

Paid holidays, flexible work arrangements, and generous paid time off.

Full health benefits, including medical insurance and health savings accounts, along with 100% company paid dental, vision, life/AD&D, short- and long-term disability insurance for all full-time employees.

Employee assistance program and wellness reimbursement options.