Administrative Support Specialist III

Salary : $46,313.00 - $48,629.00 Annually
Location : Louisburg, NC
Job Type: Full Time
Job Number:
Department: Facilities Management
Opening Date: 05/15/2025
Closing Date: 6/13/:59 PM Eastern

General Statement of Duties
Employees in this class perform a wide variety of administrative and technical support, secretarial, and office management functions. Work generally requires that employees independently perform assigned administrative and technical functions that support a program area of the County operation. Generally, positions in the class require office management and supervisory skills, and often include program management tasks. Administrative duties require tact and discretion in handling sensitive or confidential matters in the program areas. The employee may be assigned projects that are paraprofessional in nature that would require advanced training or considerable program experience to function at a competent level. Work requires independence and self-initiative in activities and may include supervising, or providing technical assistance to other staff in the organization. Problems are brought to the attention of the supervisor, with issues researched and with alternative solutions suggested. Guides generally include a variety of written technical manuals and instructions, as well as comprehensive rules and regulations. The employee may be involved in developing and maintaining operational policy and procedure in a technical environment. Sound judgment is required in performing the responsibilities. Work is performed under the supervision of the department head and is evaluated through work planning and monitoring interactions, observation, conferences, feedback from citizens and staff, and ongoing evaluation and testing of the quality and effectiveness of work processes.

Duties and Responsibilities/Knowledge, Skills, Abilities
Essential Duties and Tasks

Secures information via telephone or personal contact; selects appropriate materials to answer questions and often handles the inquiries independently for the organization.

Handles confidential or sensitive technical information in an appropriate manner.

May handle accounting, taxation, and budgetary functions for the department including monthly reports; purchases operating supplies and materials in consultation with the supervisor; provides recommendations on equipment and technology upgrades to the department head; compiles information for the department budget.

Collects and analyzes data; conducts research using a variety of sources; compiles reports and maintains program files.

May serve as secretary to one or more boards by developing agenda, making meeting arrangements and taking and transcribing minutes.

Provides customer service; answers a variety of questions from public officials and the general public; deposits cash receipts; prepares a variety of scheduled and special reports for senior management and various government agencies.

Interprets complex rules, regulations, and information on the program and organization's operating standards; explains legal aspects of the office functions and its impact on citizens and the community.

Drafts and composes correspondence and technical reports.

Coordinates work assignments, training, and provide leadership to other office staff.

Reviews and verifies records and reports for correct information; processes documents including timesheets for payroll based on review and verification; provides input to the efficiency of these management processes.

Reviews materials according to content of communications; performs research and determines the course of follow up action.

Reviews office records or reports, identifies potential inconsistencies; determines the cause; resolves with staff and outside personnel.
Additional Job Duties

May organize and direct special programs and activities for the organization.

Serves as senior administrative support specialist or senior support staff resource.

Serves as backup for positions within the organization.

Performs some office management functions in absence of supervisor.

Performs related duties as required.
Knowledge, Skills and Abilities

Thorough knowledge of department's functions and purpose; communicates that mission to the staff and general public.

Considerable knowledge and ability to use official business practices.

Considerable knowledge of working with data, figures, rates, and mathematics.

Considerable knowledge of county function to which assigned and related policies, procedures, and regulations.

Ability to communicate effectively and to conduct the department's business in person and by telephone.

Ability to gather and give comprehensive information and instructions, based on program knowledge and independent research.

Ability to communicate a technical knowledge of program operations and organizational programs.

Ability to be tactful and courteous while being persuasive and confident on County business.

Proficiency with a variety of specialized technology that operate the business systems for the County and the assigned department

Ability to use a wide variety of other software and computer technology, including the Internet, to generate work for the office assigned.

Ability to compile information based on general instructions.

Ability to plan and supervise the placement of records, reports and files into a proper sequence.

Ability to establish and maintain effective working relationships with supervisor, employees, and the general public.

May need the ability to plan, organize, monitor, evaluate, and delegate duties to others.

Desirable Education and Experience
Associate's degree with considerable experience in or office management setting including considerable public contact experience and in handling complex technical processes and some supervisor or lead worker experience; or an equivalent combination of education and experience.

Other Information
Must possess a valid North Carolina driver's license upon hire.

May be required to possess appointment as a Notary Public in North Carolina within six months of hire.

May be required to obtain specific certifications, and attend courses, seminars and/or trainings depending upon the department assigned to.

Must have demonstrated proficiency in the use of Microsoft Office Professional.

Please note: Application review for this position will begin on Thursday, 5/22/25.
Franklin County offers a competitive benefits package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year; an employee wellness program inclusive of a county sponsored gym and an employee assistance program.

For more information about Franklin County benefit options please click here