Job Title: Administrative SupportJob Description
We are looking for a dedicated administrative support professional to manage and enhance the performance of multiple delivery stations across the US. This role involves servicing hub delivery, owning the site performance, and ensuring the health and wellbeing of the site and its surrounding Hub Delivery Small Business partners.
Responsibilities
- Track delays, delivery errors, and technical issues for partners and follow up via phone to resolve issues.
- Report end-of-day package misses and escalations to the manager.
- Track Salesforce and follow up on partners that are flagging or need support.
- Communicate with the Hub Delivery team and Business Partners.
- Monitor and analyze data to track key quality metrics.
- Perform audits, assessments, and deep dives of field processes and procedures.
- Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
- Communicate any quality problems or concerns impacting the customer experience.
- Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
Essential Skills
- 2+ years in a Customer Success, Account Management, Quality Assurance, or Sales Support role.
- Experience reporting in MS Excel, including pivot tables.
- Proficiency in Microsoft Office.
- Technical support skills.
- Client communication and customer support experience.
- Salesforce proficiency.
- Quality assurance capabilities.
- Process improvement experience.
- Data entry skills.
Additional Skills & Qualifications
- Tech savvy, able to solve basic technical support questions from Hub Partners.
- Customer focus mindset.
- Bilingual (Spanish or Mandarin) is a plus.
Work Environment
You will work four 10-hour days, either Sunday-Wednesday or Wednesday-Saturday. There are two shifts available: 7:30am-6pm PST (one person for each four-day schedule) and 11am-9:30pm PST (two people for each four-day schedule). This role is on-site at Everest in Bellevue.
Pay and Benefits
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bellevue,WA.
Application Deadline
This position is anticipated to close on Mar 31, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (%) for other accommodation options.