Job Details: Job title Administrative Support Coordinator Duration Temp to Hire Shift Monday-Friday (First Shift) 7am-4pm Location Peoria, IL 61615 Start date ASAP ONSITE Job Description: Responsibilities: Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.
ESSENTIAL JOB FUNCTIONS:- Process PO's from Customers
- Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
- Process returned goods paperwork, issue credits/debits.
- Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
- Supply quotes to customers for material in a prompt and accurate manner.
- Identify and resolve order discrepancies in a timely manner.
- Resolve customer inquiries via phone or email
- Handle high volume calls while performing all other task
- Lead special projects and other duties as assigned.
Qualification:- Two or more years of customer service experience in a heavy call volume environment is required.
- Elevator part knowledge and five or more years elevator technical experience is a plus.
- Working knowledge of Word, Excel and heavy Outlook is required.
- The ability to read, interpret and comprehend technical drawings and specifications is required.
- Effective verbal and written communication skills are required.
- Must be organized and detail-oriented to perform and manage tasks as assigned.