Administrative Specialist I/Consumer Protection

Salary: $37,782.00 - $66,120.00 Annually
Location : Wake County, NC
Job Type: Permanent Full-Time
Job Number: 25-05973
Department: Dept of Justice
Division: DOJ Legal Services
Opening Date: 05/22/2025
Closing Date: 6/5/2025 5:00 PM Eastern
Job Class Title: Administration Specialist I
Position Number:
Salary Grade: NC08

Description of Work
Not sure you meet all listed requirements? Let our team take a look. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification. We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

THE STARTING SALARY FOR THIS POSITION IS LIMITED TO $37,782 - $48,410. Salary offers for the selected candidate are based on the candidate's education and experience related to the position, as well as our agency budget and equity.
Note to Current State Employees:

The salary grade for this position is NC08. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. Please detail ALL work history including non-state service experience. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY or MAY NOT result.
The State of North Carolina offers employer paid health insurance plus twelve paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at
The, led by the Attorney General of North Carolina, represents the state, state agencies, and elected officials, and defends the rights of the people of North Carolina. The Department handles all state criminal appeals cases and assists district attorneys with complex criminal cases at their request. Additionally, the Department of Justice includes the , the , and the and
The primary purpose of the Division is to carry out the Attorney General's duty to enforce the State's laws prohibiting unfair or deceptive commercial practices, unfair methods of competition, and combinations and conspiracies in restraint of trade. This Division responds to questions from the general public and state officials relating to consumer matters. The Division mediates many of the complaints received and investigates and litigates violations of law.

Primary Responsibilities:
Processing of incoming correspondence and documents for scanning into electronic files.
Data entering of hardcopy complaint forms and correspondence into a database.
Creating and naming of PDF documents.
Proofing and prepping of outgoing letters and envelopes for mailing.
Filing, retrieving, archiving and destroying of division files.
Providing administrative support to Administrative Officer II, Complaint Program Manager, Division Director, and Consumer Protection Specialists.
Communicate with Office Administrator supply needs such as envelopes, paper,
rubber bands, other supplies.
Communicate with Office Administrator any issues with scanner, printer, fax or copier.
When necessary serve as backup to phone staff. When necessary assist Public
Records Fulfillment Assistant.
Knowledge, Skills and Abilities / Competencies

Ability to demonstrate and apply this knowledge in performance of administrative tasks; ability to explain and interpret information to clients/customers and staff.
Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
Ability to identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions.

Minimum Education and Experience Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

Note the following: If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Resumes and cover letters: To receive credit for your work history and credentials, you must list the information on the online application form. This information is used to determine if you meet the requirements of the position, and if you are selected, it is used to determine a salary offer.

Using the terms "See Resume" or "See Attachment" will not be accepted, and your application will be rejected as incomplete. Cover letters are highly encouraged but not required.

Transcripts: Degrees must be received from appropriately accredited institutions. A copy of your transcripts indicating the degree received can be uploaded with your application. If a transcript has been requested, your application will be considered incomplete if you do not provide one. Using a photograph of your diploma is not acceptable.

Credit for foreign degrees will only be given if verification of degree certification is attached to your application. Transcripts for foreign degrees have to be evaluated by an organization like World Education Services to determine US equivalency.

Any licenses or certificates must be included in the appropriate section of the application form.

Applicants seeking Veteran's Preference must attach a copy of their DD-214 or discharge orders.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.

Application status: To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 - 8 weeks. All applicants will be notified by email once a position is filled.

If you are having technical issues submitting your application, please call the NeoGov Help Line at . If there are any questions about this posting, other than your application status, please contact the NC DOJ Human Resources office.

The NC Department of Justice is an Equal Opportunity Employer. The NC Department of Justice uses Merit-Based Recruitment to select from among the most qualified applicants to fill positions subject to the State Human Resources Act.

CONTACT INFORMATION:
NC Department of Justice
Human Resources
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

Please describe any experience you have performing administrative duties within an office setting.
02

Please give two work related examples where you took the initiative and achieved a successful result.
03

Please describe any experience reviewing documents, evaluating the contents and deciding on next steps.
04

Please describe any experience you have entering customer information into a database.
05

NC DOJ: The North Carolina Department of Justice requires applications to include all education and work experience, with detail. Applicants must attach any requested attachments. Applications with "see attached" or "see résumé" are not completed applications. Please return to your application and verify it is complete before submitting it.

• I have reviewed my application and verify that it is complete.

06

NC DOJ - Where did you learn about NC DOJ or this job opportunity?

• NC DOJ website
• NC OSHR website
• Employment Security Commission
• Professional association
• Conference/career fair
• Industry specific job board
• Other job board/website
• Employee referral
• Friend/Colleague
• Social Media
• LinkedIn
• Job interest card from
• Other

07

NC DOJ: Please give additional detail about where you heard of this professional opportunity.
Required Question