Administrative Services & Support Coordinator

Office Operations and Coordination:

• Answer phone calls and respond to inquiries professionally and promptly.
• Accept and organize deliveries, ensuring the office and property supplies are well-stocked.
• Maintain a clean, organized, and efficient office environment.
• Track and manage inventory for the office and properties.
• Prepare and pack linens and consumable supplies for upcoming cleanings.

Scheduling and Staff Coordination:

• Schedule housekeepers, inspection staff, and maintenance personnel to ensure efficient workflows.
• Update and manage staff schedules to align with business priorities.
• Coordinate linen pick-ups and deliveries with the linen company.
• Respond to staff inquiries and ensure all schedules are communicated effectively.

Property Care and Management:

• Restock consumable supplies for properties, ensuring readiness for housekeeping and inspection staff.
• File claims with booking platforms (e.g., VRBO, Airbnb) for property damages and track resolution.
• Respond to inquiries regarding housekeeping, maintenance, and property care.
• Monitor properties for cleanliness, maintenance needs, and operational readiness.

Administrative Support:

• Manage and input data into Track Hospitality Software and other platforms.
• Supervise schedules for maintenance, housekeeping, property inspectors, and vendors.
• Order supplies for the office and properties (e.g., propane, toiletries, paper products).
• File, update, and organize property onboarding and inventory information ensuring readiness for staff and accuracy for guests.
• Maintain records of damages, repairs, and claims across properties.

Guest and Client Relations:

• Greet and coordinate with guests or clients when required.
• Oversee the property access details and coordinate the setup of door codes and guest access procedures.
• Schedule repairs with handymen or service providers.
• Schedule inspections during property vacancies.
• Use problem-solving skills to mediate and resolve issues effectively.

Proven experience in administrative coordination or property coordination roles.

Exceptional organizational skills and attention to detail.

Key Qualifications:

• Strong communication and customer service skills.
• Ability to manage multiple tasks, schedules, and priorities simultaneously.
• Experience with property management software (e.g., Track) is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace (Docs, Sheets).
• Ability to work independently and problem-solve under pressure.
• Reliable transportation and availability to meet job requirements.

Requirements:

• Minimum of 1 year of professional home services experience or a combination of other equivalent service industry experience.
• Authorization to work in the U.S.
• Ability to communicate effectively in English. This includes the ability to read and write in English as well as speak and understand English in person and over the phone.
• Reliable transportation and the legal ability to drive.
• Must pass a criminal background check.
• Ability to maintain professionalism in work settings at all times.
• 1 This job will require the following physical capabilities:
• Regularly lift 10-60 lbs of weight; Walking, sitting, crouching, standing, pushing & pulling, ascending & descending stairs/ladder/step stool; Seeing and navigating an environment visually; and Utilizing a phone or tablet to access the Track portals.

Additional Requirements:

• Must be approachable, professional, and friendly.
• On-call availability for urgent guest or property needs.
• Strong problem-solving abilities and a proactive mindset.

Base Salary:

• Range: $35,000 to $40,000 annually

Bonuses (Performance-Based):

• Housekeeping Recruit Bonus: $300 for each housekeeper who exceeds the 6-month probation.
• Client Recruit Bonus: $100 for each client engaging in 3+ cleanings.
• End of Year Bonus: $500 for meeting service expectations.
  

• Paid Time Off (PTO): Offer 10-15 days annually.
• Flexible Schedule Opportunities: After an initial period of in-office work.
• Professional Development Opportunities: Paid training or courses related to property management or administrative skills.
  

• At Neighbors Luxury and The Abode Pro, we are a fast-growing company where talented team members have the opportunity to shape their careers and grow alongside us. This position offers a unique ground-level opportunity to make a significant impact in our day-to-day operations. As the company expands, there will be opportunities for advancement into leadership roles, such as Office Manager , Operations Manager , or other senior-level positions. We value promoting from within and recognize team members who demonstrate initiative, leadership, and a commitment to excellence

• We believe in recognizing and rewarding hard work, dedication, and results. This position includes regular performance reviews , where we will evaluate your contributions, achievements, and growth within the role. Based on performance and company success, there will be opportunities for salary increases and expanded responsibilities. As a growing company, we are committed to supporting the professional development and career advancement of our team members.