Administrative Service Team (AST) Specialist

Join Olympic Sports and Spine (OSS) in Tacoma, WA, as a Full-Time Administrative Service Team (AST) Specialist and immerse yourself in a dynamic work environment that thrives on customer-centricity and integrity. Experience the thrill of being part of a high-performance team dedicated to excellence, where your contributions directly enhance patient care through our one-on-one treatment model. This onsite role not only offers a competitive pay range of $19.50 to $31.96 per hour but also positions you in a fun and flexible culture that values professionalism and forward-thinking.

Collaborate with passionate colleagues in a relaxed atmosphere that encourages innovation and growth. The typical work schedule is Monday - Friday, 8:00 am - 5:00 pm or 9:00am - 6:00pm at our centralized office location. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. You can view our benefits summary at:

Embrace this opportunity to be part of a company where patients are our priority and every day brings new challenges and rewards.

Your day to day as a Administrative Service Team Specialist

As a Full-Time Administrative Service Team Specialist at Olympic Sports and Spine, you'll play a vital role in enhancing our patient experience by managing all facets of our new patient intake procedures and scheduling for assigned clinics. You'll be the first point of contact for patients, ensuring a seamless onboarding experience that reflects our commitment to excellence and customer-centricity. Your organizational skills and attention to detail will help create a welcoming atmosphere, allowing patients to feel prioritized and valued. Embrace the chance to make a real impact on their journey to better health while enjoying the engaging work culture that defines our Tacoma, WA location.

JOB RESPONSIBILITIES:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Continuously monitors and updates Lead Tracking dashboards, maintaining timely execution of scheduling.
Uses Call Center system as designed.
Execute the subsequent call and text protocol for each new patient on the waiting list until either the patient is scheduled or until the protocol has been exhausted.
Use the NP Scheduling site to coordinate scheduling with each clinic's Case Load Management system, to ensure patients are scheduled with appropriate providers.
Use the NP Scheduling site on the Javelin to properly identify the clinical specialties of each provider and schedules patients appropriately based on their diagnosis.
Identify high priority patients from referral queues for immediate calls/scheduling.
Leaves voice and text messages for patients per protocol
In completion of new patient scheduling duties, use Single Page Intake form, collect e-mail address, send welcome letter, advocate portal use, explain value of completing paperwork in advance that accompanies welcome letter, and prepare patients for Patient Payment Agreement and putting credit card on file.
Overcomes scheduling obstacles using a variety of information.
Moves scheduled patients to alternative providers at the clinic so to create openings to accommodate new patients with scheduling restrictions due to insurance rules, therapy needs, gender preferences or other
Communicates Same Day NPs to clinics.
Attends to Medicaid admission limitation
Answer incoming calls in a timely manner.
Monitors and responds to Voice Mails in a timely manner.
Manages all aspects of FCE and PGAP scheduling at OSS.
Assign clinic locations for all referrals received without a specified
Redirect referrals to alternative clinic's lead tracking queues as directed based on relative volumes, first appointment wait times and other variables.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.

Excellent computer skills, including Word and Excel in a Microsoft Windows
Effective oral and written communication
Excellent interpersonal
Able to exhibit a high level of
Must be well organized and detail oriented.
Must be able to identify and resolve problems in a timely
Must be able to gather and analyze information
Ability to operate a multi-line telephone
Skill in answering a telephone in a pleasant and helpful
Ability to establish and maintain effective working relationships with patients, employees, and the public.

Education/Experience:

Minimum High School graduation or equivalent AND one year of related office/clerical support experience and/or training OR equivalent combination of education/experience.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.