Adecco is looking for a
temporary call center supervisor for a client in
Macomb, MI in the area of 23 mile and Hayes. The hours for this role are
8AM to 5PM M-F. This is covering for someone who is on maternity leave but depending on experience and conditions, it could be longer. The client is looking for someone with supervisory call center experience or 6+ years and longevity in the call center industry. If you qualify and are interested, APPLY NOW.
Job title : Call Center Supervisor
Job Summary The candidate will work as a Call Center Supervisor responsible for leading and training staff to convert calls into booked appointments while developing strategies to increase sales. They will also monitor team performance and ensure high customer satisfaction by resolving issues professionally. Even Simpler: The job is for someone who helps lead a team in a call center to make sure they book appointments from phone calls and keep customers happy by solving any problems.
Skill Requirements - Must-Have Requirements:
- Proven leadership in customer service or call center environments
- Strong communication and coaching skills
- Proficiency with Microsoft Office
- Preferred Requirements:
- Motivated, organized, and goal-oriented
Skill Education - Leadership: Involves guiding teams effectively towards achieving goals.
- Customer Service: Refers to assisting customers with their inquiries or issues professionally.
- Call Center: A centralized office used for receiving or transmitting a large volume of requests by telephone.
- Communication: The skill of conveying information clearly and effectively.
- Coaching: Providing guidance to improve performance through training and feedback.
- Microsoft Office: A suite of software programs including Word, Excel, PowerPoint used for various business tasks.
Pay Details: $20.00 to $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance