We are seeking a friendly, professional and experienced
Administrative Coordinator for the Revenue Cycle Management department in our Franklin office.
Hours: Flexible - 7:00am - 5:00pm CST. This is a 6 month TEMPORARY position - that may possibly become permanent.Key Responsibilities:Mail and Documentation Management- Manage the printing and mailing of paper claims and refund checks.
- Process and track returned mail and address updates from both internal systems and external agencies (e.g., Frost, SIMM).
- Collect, sort, and distribute mail from the office mailbox and holding area.
- Review lockbox correspondence and route documents to appropriate work units, supporting functions such as denials, appeals, and medical record requests.
Patient and Third-Party Communications- Respond to patient inquiries and requests from Early Out and Third-Party Collection Agencies.
- Fulfill documentation requests related to patient balances for external partners and collection agencies.
- Manage and resolve patient balance dispute file requests from collections.
Payment and Refund Processing- Process incoming patient payments and validate/post refund checks accurately.
- Cross-train on cash posting procedures and serve as a backup for posting zero-pay remittances.
- Retrieve and reconcile zero-pay remittances from various payer portals.
Qualifications:- High school diploma or equivalent; associate degree preferred.
- 1-2 years of healthcare billing, revenue cycle, or administrative support experience.
- Strong organizational and multitasking skills.
- Experience with payment posting, EOBs, EMR and healthcare correspondence preferred.
- Excellent communication and customer service skills.
Equal Opportunity Employer
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