Administrative Coordinator B2B Collections

Benefits:

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

ADMINISTRATIVE COORDINATOR - B2B COLLECTIONS Full-Time In-Office Lancaster, PA 17601 Schedule: Monday-Friday, 8:00 AM - 4:30 PM Starting Pay: $18/hour

YOUR IMPACT HERE This role supports our revenue cycle by helping collect past-due balances from our business clients - while keeping things professional, polite, and relationship-focused. You'll also assist with incoming calls and day-to-day office tasks, working closely with a small, collaborative team.

YOUR DAY-TO-DAY

Follow up with business clients on outstanding invoices in a friendly, professional way

Investigate and resolve billing issues (credits, misapplied payments, etc.)

Track collection activity in QuickBooks using to-dos and notes

Complete assigned tasks on schedule

Report on accounts needing extra attention or showing patterns

Respond to customer inquiries and resolve A/R-related questions

Provide dependable backup for various administrative tasks

Answer incoming calls as part of our 4-person support team (operator, service, and admin calls)

Pitch in with general office support as needed - we're a small team, and we help each other out

YOUR SUPERPOWERS

Knowledge of A/R processes and basic accounting principles

Proficient in Microsoft Office, especially Outlook and Excel

Experience with multi-line phone systems

Strong attention to detail and time management

Great communicator - written and verbal

Problem-solver with sound decision-making skills

Comfortable working both independently and as part of a team

Able to multitask and stay organized in a fast-paced environment

Flexible and open to change

Must live within commuting distance of Lancaster, PA

HELPFUL EXTRAS

Experience in B2B collections or a related role

Familiarity with QuickBooks Desktop or similar accounting software

ABOUT PURE WATER Pure Water is a locally owned and operated company in Lancaster, PA, specializing in providing clean, refreshing drinking water solutions for businesses. We take pride in providing friendly, reliable service and building lasting relationships with our clients. As a small team, we work hard to support each other and make a positive impact every day, all while helping our customers stay hydrated and happy.

EXCITED TO HELP KEEP OUR CLIENTS HYDRATED AND HAPPY? APPLY TODAY AND JOIN OUR TEAM.