Salary : $2,387.00 - $4,089.00 Monthly
Location : Hammond, LA
Job Type: Classified
Job Number: OPH/SP/207776
Department: LDH-Office of Public Health
Opening Date: 04/02/2025
Closing Date: 4/9/:59 PM Central
Supplemental Information
The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner.
LDH serves as a model employer for individuals with disabilities.
This position is located within the Louisiana Department of Health / Office of Public Health / Region 9-BRCO / Tangipahoa Parish
Announcement Number: OPH/SP/207776
Cost Center:
Position Number: 72180
This vacancy is being announced as a Classified position and will be filled as a Probationary appointment.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLLOWING COMPETENCIES:
Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
NOTE REGARDING THE ADVERTISED PAY:
The actual starting salary depends on the education and experience of the selected applicant.
Please click on the below links to learn more about each job level:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
For further information about this vacancy contact:
Shambrielle Pooler
LDH/HUMAN RESOURCES
BATON ROUGE, LA 70821
This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-.
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Two years of experience or training in clerical work.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Job Concepts
Function of Work:
To perform a wide variety of clerical duties that requires independent judgment to accomplish in support of the staff members and/or operations of an organizational unit or program.
Some discretion is required in the performance of these duties. Duties begin to expand in scope and complexity, and develop into departmental-program duties.
Level of Work:
Advanced.
Supervision Received:
General from higher-level clerical and/or supervisory personnel.
Supervision Exercised:
May supervise 1-2 lower-level personnel.
Location of Work:
May be used by all state agencies.
Job Distinctions:
Differs from Administrative Coordinator 2 by the presence of responsibility for clerical duties that involve greater scope and complexity, including initial program duties.
Differs from Administrative Coordinator 4 by the absence of paraprofessional duties that involve a higher degree of specialization, complexity, and/or independent judgment.
Examples of Work
Incumbent performs clerical duties primarily in the Tangipahoa Parish Health Unit-Hammond within Office of Public Health Southeast Region 9 but may also be assigned to work in other parish health units within Region 9. This position performs administrative support functions as well as clerical duties associated with the delivery of personal health services in the health units, including but not limited to Reproductive Health (Sexually Transmitted Diseases and Family Planning), Immunizations, Tuberculosis (TB), Women, Infant and Children Supplemental Food Program (WIC), Children's Special Health Services (CSHS), Genetics Program, and Vital Records, in accordance with rules, regulations, and policies. This position reports to the Administrative Supervisor assigned to the parish health unit.
This position is fast-paced, multi-functional, and complex, and the incumbent routinely, independently, and professionally performs several duties simultaneously, including electronically scheduling clients for medical and WIC appointments; interviewing clients; preparing electronic records, reports, and (where applicable) paper charts; assessing and collecting fees; answering telephone inquiries, etc., while often serving as the public's initial contact with the Agency. In order to perform these functions, incumbent must possess basic/intermediate personal computer skills, including Microsoft Outlook/Word/Excel, to proficiently deliver personal health services using such computer-based programs as WIC MIS, LINKS, EHR electronic health records, LA Medicaid Verification Eligibility System (MVES), as well as LEERS, STARLIMS and CARS (Computerized Accounts Receivable), when applicable. When any program is unavailable, must be prepared to manually complete any duty. Because of the nature of the units' services, exposure to health hazards/risks by contact with infectious patients/specimens/airborne diseases may occur.
80%- Performs clerical activities for all of Office of Public Health's personal health programs. Duties require daily contact with patients; interpretation and application of complex Federal, State, and agency programs and policies; and keeping current on numerous and frequent changes to protocols/procedures/policies. Obtains appropriate client identification and documentation required to for clinic service delivery, in accordance with federal, state, agency, and program policies. Utilizes the Language Line for non-English speaking patients.
Eligibility Screening and Insurance Verification Using federal, state, and programmatic criteria, determines programmatic and financial eligibility for participation in all programs administered by OPH by screening applicants during the interview process; informs and educates clients of available services through OPH as well as provides referrals to other public and private agencies and organizations. Verifies each client's insurance status, including LA Medicaid, during every visit.
Fee Screening and Collection Assesses clients for billable services, including third party billing, according to agency fee policies and income guidelines; applies appropriate charges based on each service provided; accurately explains fee assessment process and fees due to clients; collects fees document collection in the electronic health records. Secure monies in a locked area and maintains total accountability for all daily fees collected, charged, and prepared for deposit.
Electronic Health Records Utilizes the electronic health records (EHR) for accurate management of client appointments (schedule/cancellation) with clinic schedules; insurance verification; documentation of current patient demographics and other information during interview/intake process; patient billing/fee collection documentation and deposit reconciliation; batch processes and daily reports. Obtains electronic signatures for applicable documents and scans into patients' electronic records supporting documentation needed for services, as well as medical information obtained during personal interviews with clients and from various other sources, such as private healthcare providers, schools, laboratories, office files, hospitals, other PHUs, state agencies, and contract agencies. Assures confidentiality of patient's health information, in accordance with HIPAA and agency policies and procedures.
WIC Supplemental Food Program - Utilizes WIC MIS, such as LAWIN to accurately manage WIC client appointments/scheduling; document WIC program eligibility verification, current patient demographics, and other needed information per program protocol; print food instruments, per Certifying Professional Authority's (CPA) food instrument prescriptions; provide food instruments to clients after identification verification; and generation of recertification reminder letter to be mailed to clients.
15%- Performs such clerical health unit activities as addressing telephone and front desk inquiries; setting appointments and making appointment reminder calls to clients; initiating electronic (paper, where applicable) medical files; researching all systems for patients ID information, as well as communicating with other PHU's . click apply for full job details
Date Posted: 04 April 2025
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