Job Description:
The Administrative Clerk is responsible for performing a wide variety of tasks related to the receipt and delivery of mail, as well as general office clerical support to all departments.
Primary Responsibilities:
Daily processing, sorting, logging, and distribution of both incoming and outgoing mail. This includes managing both physical and electronic mail to ensure that it reaches the appropriate recipients in a timely and organized manner.
Operates and maintains a variety of print and mail equipment including postage meter, printers, and folder/inserter.
Ensures that appropriate mail supplies are available including sufficient paper, envelopes, and postage for processing all mailings.
Works closely with internal departments and external vendors to facilitate the timely preparation and distribution of mailings, ensuring compliance with the Employee Retirement Income Security Act (ERISA) and other relevant regulations.
Provides general clerical support to all departments including scanning, copying, mail-merge, and printing.
Conducts weekly supply room inventory and assists with compiling orders for necessary office supplies.
Spearheads ongoing efforts to obtain and retain accurate contact information for all members, including processing and records keeping of member verification forms.
Maintains accurate records of outgoing and incoming mail, including tracking the status of mailed communications, coordinating mail merges when necessary, and ensuring that all documents are sent to the correct individuals. Also tracks delivery confirmations and handles any mail discrepancies.
Upholds a high standard of quality and professionalism in all communications, ensuring that MLBF Security policies are adhered to.
Serves as back up to the front desk receptionist for all duties including answering and directing phone calls, greeting, and assisting members and other visitors, and handling calls requiring basic information.
Assists Members with website navigation and password resets as needed.
Performs additional administrative tasks as assigned to support the team or organization's needs.
Qualifications:
2+ years' office administrative experience.
Strong written and oral communication skills
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Skills, Knowledge, and Abilities:
Detail-oriented with ability to multi-task.
Ability to work well both independently and under direct supervision.
Team player with ability to collaborate with other departments.
Knowledge of Microsoft Mail Merge.
Knowledge of Avaya or similar telephone system