Administrative Associate

Benefits:

Life Insurance

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Join the Team at Landers Appliance as a Full-Time Administrative Associate.

PERKS.

Work for an employer who demands and rewards excellence, AND cares about YOU.

Collaborative, supportive work environment with career development opportunities

Our mission is to deliver "Honest, Reasonable, & Reliable" service in every interaction

Paid time off: 2 weeks in your first year, increasing to 3 weeks after that. Your birthday is a paid holiday.

Health benefits (medical, dental, vision). We cover a substantial portion of your premium.

Paid life insurance included.

Optional group plans available for short-term/long-term disability, and additional policies (legal, hospital, critical illness, & accident).

401k enrollment with a 4% employer match.

Competitive pay starting at $24 - $26 per hour based on experience.

At Landers Appliance, we value attention to detail, follow-through, and high performance. As an Administrative Associate, you will play a vital role in keeping our operations running smoothly. This role combines elements of financial reconciliation, job tracking, and customer communication. From ensuring accurate billing and processing to following up on open jobs and supporting our team in delivering excellent service, your work will help create a seamless experience for both customers and coworkers alike.

What We're Looking For: This role requires exceptional accuracy, focus, and persistence. Success here means excelling in three key areas:

Owning the Details - Are you the kind of person who catches errors others miss? Can you juggle multiple deadlines without letting anything slip?

Driving Accountability - When something's off, do you dig until you get to the root? Are you tenacious in making sure things get done and done right?

Thriving in a Dynamic Environment - Can you pivot when needed? You'll occasionally jump into our Customer Care role, which means you must be willing to learn new systems and pitch in on the phones when the team needs support.

Key Responsibilities:

General Administrative Support

Assist with a variety of office tasks that support smooth daily operations

Support other departments with special projects or administrative follow-up as assigned

Job Progress Oversight

Monitor open jobs to ensure progress and timely completion

Follow up on jobs needing parts by sending estimates and updates to customers same-day

Investigate inactive tickets to determine status and next steps, ensuring no job falls through the cracks

Reconciliation

Reconcile daily customer payments and invoices to match work performed

Reconcile part vendor statements to ensure accuracy

Accounts Receivable

Bill invoices to AR accounts and clients

Submit and track warranty claims with manufacturers

Review aging reports and follow up to ensure timely payments are received

Customer Service (as needed)

Provide exceptional, top-tier service to every customer-no shortcuts

Handle complaints, resolve issues, and leave customers feeling heard and valued

Schedule and dispatch service calls with precision and efficiency.

Work across departments to ensure customer concerns are fully resolved

Job Requirements:

Strong computer and typing skills; proficiency in Microsoft Excel and other Microsoft Office tools

Sharp attention to detail and a knack for spotting inconsistencies

High levels of discernment, tenacity, and personal accountability

Excellent written and verbal communication skills

Organized and adaptable with the ability to prioritize multiple deadlines

Availability to work in-person, Monday - Friday, 8:00 AM - 4:00 PM

About Us:

Landers Appliance is a family-owned business that has been providing appliance service and sales in the Baltimore region for over 40 years. We are dedicated to delivering "Honest, Reasonable, & Reliable" service and have cultivated a culture that reflects this in every employee-customer interaction.

If you're looking for a meaningful role in a company that values your contributions and supports your growth, apply today and our hiring manager will follow up with you.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.